Description

Position Summary

Serves as a liaison between members and participating repair and roadside service facilities to ensure services are delivered in alignment with organizational quality standards as well as federal, state, and local regulations. This role ensures that approved facilities follow sound business and repair practices, uphold the program code of ethics, and appropriately resolve or arbitrate service related claims and disputes. Responsibilities include inspecting current and prospective facilities to verify that tools, equipment, and personnel meet all required quality standards. The position also focuses on developing, expanding, and strengthening the independent contractor network to ensure roadside service coverage is reliable, consistent, and able to meet member needs. This role supports communication, continuity, and issue resolution between operations teams, members, independent contractors, and approved repair facilities.

Duties and Responsibilities

• Conduct interviews, inspections, and briefings with prospective facilities.

• Prepare and present documentation for review and potential approval of new facilities.

• Coordinate and conduct contract signings for approved repair and roadside service facilities.

• Complete annual inspections of roadside service facilities and quarterly inspections of approved repair facilities as assigned.

• Monitor and support approved facilities to ensure compliance with contract requirements and quality standards.

• Promote program enhancements by engaging with local industry partners, government agencies, and public relations efforts.

• Prepare and submit required reports in a timely manner.

• Provide technical assistance related to investigations, dispute resolution, and arbitration.

• Develop and communicate programs that strengthen roadside service operations.

• Assist independent contractors with resolving payment related issues.

• Demonstrate strong knowledge of towing procedures and automotive repair.

• Coordinate service related information and issues with local branch leadership.

• Audit contractors to confirm ongoing compliance with insurance requirements.

• Develop and maintain the battery service network including training, performance evaluation, action planning, and establishing fixed site service locations.

• Develop and implement the national Roadside Problem Solving Technician training program for contractor owners and drivers.

• Perform additional duties as assigned by management.

Additional Skills & Qualifications

Must Have:

- Ability to support territory (Terre Haute - Lafayette - Kokomo - West side of Indianapolis)

- Good with Technology (computers, cell phones, apps,)

- Proficient in Microsoft Office Suite

- Operational within Automotive

Job Type & Location

This is a Permanent position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $55000.00 - $55000.00/yr.

Medical, Dental, 401k \nUnlimited PTO (can't take more than 2 weeks at a time) \nYearly performance review for salary increase \nYearly bonus could be 3-6% depending on metrics \nCompany car, phone, computer

Workplace Type

This is a hybrid position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on May 29, 2026.

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\nAbout Aston Carter\n\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

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Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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