The Field Operations Manager (FOM) will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM **Customer Engagement** + Develop strong trust relationships with key customer contacts. + Work with Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements. + As needed, directly contact customers to schedule FSS contract or SPOT activities to ensure customer availability. + Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs. + Provide exceptional support to customers and resolve any issues or concerns. **Operational** + Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices. + Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit. + Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM. + Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues. + Work with cross-functional teams to achieve business objectives. + Monitor and analyze performance metrics to identify areas for operational improvement. + Drive continuous improvement initiatives to enhance operational efficiency. + Ensure Installed Base Audits are planned and completed on schedule. + Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction. **Work Force Planning** + Optimize resource allocation and drive productivity. + Ensure FSS time entry, billability and overtime meet business targets. + Ensure effective work execution, planning, and competency of the teams in their territory. + Manage the relationship with GES and COEs for outsourcing packaged work. + Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required. + Ensure correct visas for foreign workers in partnership with FSM and GMS. + Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security. + Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility. + Ensure Work Execution planning is completed to understand the resource and skill requirements. **Training and Development** + Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role. + Identify FSS skills gaps and drive competencies to support future needs. + Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable + across their territory. + Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications. + Manage and support the rollout of processes, training, tools, and initiatives, including + productivity and its tracking.Process Solutions **Key Performance Measures (KPI)** + HSE mandatory training completion for FSS + HSE Safety Observations, 1 SOS/Month per FSS and no Lost Time Accidents. + HSE and GSM Audit completion + FSS Billability – >87% + FSS Utilization – >90% + Missing Time - <1.2% + Overtime (comply with local laws) – Territory < 5% and individual O/T< 20% per month + Support 100% utilization of all standard field service IT applications + FSS service reports attached to SFDC - >95% + Audit >2 FSEs/month for GSM compliance + 100% Ownership of any technical/operational escalations + Short Cycle PDs < 5% of AR through work prioritization & Documentation accuracy + 100% Planning of all Contract FSS visits + GES Utilization > 50% + Ensure 100% of all hours are scheduled for the next 30 days. 50% for the next 120 days. + 100% Installed base audits scheduled and completed on time annually. + P1 Annual Physical Inventory counts & Qrt Hold Checks scheduled and completed. + >28% QR monthly BL conversion + Bachelor or engineering degree + At least 8 years of experience in Industrial Automation + Fluent in English and Spanish languages. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.