Position: Fuel Operations Manager ' Home Comfort & Commercial Fuels DivisionReports to: Region General Manager ' HCCF OperationsStatus: Full-time, Salary Exempt Yearly Salary: $75K - $90K Overview: The Field Operations Manager - Fuel & Propane is responsible for leading and overseeing a team of drivers, propane technicians, and customer service representatives to ensure exceptional customer service and a safe work environment. This role focuses on leadership, team development, and fostering a culture of safety while driving customer growth and retention across the assigned territory. Essential Functions: + Lead and manage a team to ensure high-quality customer service through efficient fuel deliveries, propane installations, and service. + Foster a collaborative, team-first culture. + Provide leadership, coaching, and mentorship to team members daily. + Promote a culture of safety through training, compliance enforcement, and adherence to DEC, DOT, OSHA, and company regulations. + Maintain clear and consistent communication with employees, customers, and support services. + Work closely with sales staff to drive growth and customer retention. + Manage fleet health through proactive maintenance in collaboration with fleet services. + Ensure 100% compliance with company policies and procedures. + Ability to remain in a stationary position for extended periods (up to 90% of the time). Responsibilities: + Monitor and manage driver productivity by comparing hours worked to deliveries completed. + Schedule and dispatch propane technicians for daily work assignments. + Manage and maintain propane tank monitor program daily. + Oversee office workflow to ensure adherence to essential processes, including credit call-outs, sales promotions, and customer satisfaction initiatives. + Coordinate with fleet support services to address vehicle maintenance needs promptly. + Ensure compliance with vehicle certifications, inspections, and regulatory requirements. + Enforce pre- and post-trip vehicle inspection compliance. + Conduct weekly fleet inspections and oversee equipment movements across the territory. + Provide backup delivery coverage as needed, including after-hours and weekends. + Support the HVAC division as required to meet customer service needs. + Collaborate with the Regional General Manager to manage financial budgets, control costs, and enhance operational efficiency. + Oversee facility maintenance, repairs, and compliance for bulk storage locations. + Maintain availability during business hours and after-hours to support employees and operations.