The role of the Field Operations Manager is to support the Organization and Group Vice President (GVP) drive operational processes within their assigned stores. The position reports to the Director of Store Operations and works with Home Office Operations leadership to drive overall company priorities and identifies efficiencies with process to maximize the return on the operational investment. The role will project lead assigned initiatives including creating process materials such as Standard Operating Process, Training Guides, and analysis of data to drive profitability.

Job Functions

Assist, create, and drive Operational Process improvement based on observations and company objectives. Consistently evaluate processes for improvement. Partner/Assist with GVP to identify operational gaps or gains.Drive Company Operational Priorities in Zone in partnership with GVP. When needed, deep dive into process and identify efficiencies and opportunities. Align realistic next steps and follow up on actions needed.  Ensure GVP/RVP understand and implement Operational Process in stores.Provide clear and concise coaching that aligns with operational processes and inventory accuracy. Re-educate when needed.Create RVP training guides/schedule training visits to inspect roll out of new or refreshed initiatives.Foster an environment of learning through RVP refresher training with GVP/Ops Director Approval.Provide communication and findings of all visits to GVP/OPS Director focusing on SMART tactics for growth, and recognition of improvement. Participate and influence in GVP strategy meeting as a content expert.Collaborate and participate in Target Region Strategy Meetings.Project Lead:  Lead and complete high priority projects as assigned by Home Office Operations leadership. Update leadership on project developments weekly/biweekly. Support as content expert and take on assignments within other projects.Travel will be scheduled based on current company priorities with ROI planned in advance of each visit.  Establish and maintain strong working relationships: up, down and across the organization. Global Issues:  Investigate, involve appropriate partners and support solutions to discrepancies in reporting for operational process such as:  STH, reverse logistics, markdown executions, WLP, RFID processes, transportation/manifest issues.Act to secure sensitive information.Support Physical Inventory and inventory accuracy processes.Support and drive Safety and Shortage programs.Support and foster a diverse and inclusive workplace environment.

Position Contribution Level:

Advanced Level

Minimum Education & Experience:

Bachelor’s degree and/or equivalent years of experienceSpecific Degree: Business administration

Preferred Education & Experience:

Knowledge / Skills Requirements:
 

Knowledge & Skills

Effective communicator (oral and written)Motivational coaching expertiseAbility to balance long- and short-term prioritiesSound business acumenFlexible to adjust to varying expectationsMust be able to handle confidential informationMust be able to work independently as needed and execute through others effectivelyStrong skills in PowerPoint and ExcelStrong understanding of all Store Operational Processes

Physical Requirements:
Describe any physical requirements of job. EX: ability to stand for majority of work day; ability to communicate clearly in English; ability to lift up to 50 lbs. above shoulder level, etc.

Physical

Ability to use computer keyboard, standard telephone and other related business equipmentMust be able to lift up to 72 pounds at floor level and above shoulder heightAbility to push/pull receiving equipment weighing up to 500 pounds (i.e. rolling flats, z-racks, pallet jacks)Ability to sit and stand for long periods of timeAbility to twist, bend and stoop to retrieve items from floor, shelves, racks and hooks and place items on floor, shelves, racks and hooksAbility to work at a safe and steady paceAbility to travel 80%-90% of work week

Supervisor

 Director of Store Operations

Supervises

N/A

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We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.

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