Job Description Insight Global's client is a leading robotics technology company specializing in smart logistics solutions. They partner with Fortune 500 companies and industry leaders across retail, apparel, automotive, e-commerce, manufacturing, and more. With over 100 installations across the Americas, they are recognized as an industry leader in robotics and automation. As Field Operations Engineer, you’ll be the primary point of contact with project managers, supply chain specialists, service program managers, suppliers, and customers. You’ll team with internal functions to understand all the details of the system configuration and site dynamics. You’ll work with internal and external resources to coordinate all aspects of a Robotic Systems deployment and maintenance at a customer site. The ideal candidate will have a deep understanding of hardware components, systems, and troubleshooting techniques related to autonomous mobile robots. Responsibilities:  Lead, manage, and mentor a team of contractors, providing guidance, support, and clear expectations to ensure tasks are completed with right lead time and quality. Monitor contractor performance, productivity, and quality of work, identifying and addressing any issues that arise.  Conduct onsite implementation project planning including scope of work, budget, schedule, and subcontracting services and merge with the master project plan.  Manage implementation plan by closely communicating with internal and external stakeholders, especially with supply chain on delivery schedules.  Conduct thorough hardware inspections, quality control checks, and pre-deployment testing to identify and resolve any potential issues.  Prepare hardware environment for SIT, UAT and Performance Testing and participate in testing.  Diagnose and resolve hardware-related problems, both remotely and on-site, to minimize downtime and ensure optimal robot performance.  Document all hardware-related issues, solutions, and best practices in a clear and organized manner.  Stay up-to-date with the latest advancements in autonomous robotics hardware and contribute insights to enhance the company's competitive edge. Able to quickly learn new products.  Develop and provide trainings to customers, team members and service partners. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 3-5 years of experience or Bachelor’s degree in electrical engineering, mechanical Engineering or something equivalent, professional experience preferred - Bilingual English or Spanish - 80% travel, most likely Santiago and surrounding area, everything reimbursed, have to have a license - The other 20% onsite at Walmart - Experience with Robotic Systems is a plus – maintenance or industrial background works too - PLC programming (preferably Allen Bradley and Siemens) - AMR and picking robots, elevator lift, conveyor, sensors, light curtains - Fluent in Chinese