Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Help at Home is hiring a Field Coordinator Manager! 

Job Summary:

The Field Coordinator Manager will be responsible for managing all client and caregiver orientations and home visit requests, and ensuring they are scheduled and completed in a timely manner. They oversee and train the Field Coordinator team in an assigned territory.

Essential Duties/Responsibilities:

Oversees scheduling and completion of client and caregiver orientations, and home visit requests outlined in goals.Evaluate, monitor, and review all productivity metrics and KPIs that have been established for the Field Coordinator team within their assigned area.Collaborate with the Intake Team to determine the readiness of new client referrals.Participate in the hiring, training and development of the Field Coordinator team. Oversees communications with Field Coordinator team, including:Provides 2nd-tier response to clients and caregivers.Performs troubleshooting of complex issues.Responsible for cross-functional collaboration and communication with various departments, communicating regularly with them and sharing updates or opportunities to improve.Prepares and submits routine departmental reports as required.Handles client complaints and problems; documents and reports any significant issues to the appropriate Branch Manager or elevates issues for further attention or resolution as required. This position is a mandatory reporting position of any critical incidents.Maintains high standards of quality service:Promotes good communication and efficiency within the organization.Consistently maintains the confidentiality of patient/client and agency information.Follows HIPAA guidelines that are related to handling patient records.Ensures compliance with local, state, and federal laws as well as with Company policies and procedures.Performs other job related duties as assignedThis description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Education and Experience:

Associate's degree or equivalent industry experience required.At least three (3) years of previous experience in health care.Proficient with Microsoft Office Suite or related software.Incumbent must have the use of an automobile in good working condition, a valid driver's license, and automobile insurance compliant with Company policies.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.