Bosch Powertrain Systems Co., Ltd. (RBCD), the joint venture of Robert Bosch GmbH and Weifu High Technology Group Co., Ltd., is a high tech enterprise specializing in the development, production and sales of common rail systems, exhaust gas after treatment systems, fuel cell stacks and key components. The company, based on its local R&D and project management competence, with innovative technologies, can support customers to continuously improve internal combustion engines efficiency, to reduce emission, and to accelerate the market launch of new energy products. The garget of the company is to provide the Chinese market and customers with diversified advanced powertrain products.

Job Summary

'0KM & field customer complaint solving, including problem diagnose, problem solve proposal, problem solve coordinate, action and confirmation.

Roles and Responsibilities

'- Hotline trouble shooting, check online data to confirm complaint
- On-site trouble shooting, data diagnose and provide problem solve proposal
- Coordinate, solve problem, and confirm vehicle status after maintenance
- Field monitoring project
- Technical training to OEM
- Other task assigned by supervisor. 

- Coordinate, perform and supervise the customer quality related tasks self-dependent according to the customer and RB quality requirements and in co-operation with RB and cusotmer team members
- Escalate topics to line managers if potential customer escalation expected

Qualifications Requirement

Educational Background

Bachelor degree in Power Engineering, Electrical Engineering, Control Engineering, Vehicle Engineering, electrochemical or equivalent

Master degree in Power Engineering, Electrical Engineering, Control Engineering, Vehicle Engineering, electrochemical or equivalent

Language: 

- Basic English speaking

Job Relevant Knowledge and Experience

-Experience in the automotive development & calibration preferred. Have working experience in JMC, and familiar with JMC work process- Knowledge of engine and vehicle, better for E-axle
- Knowledge of vehicle assembly, experience in vehicle failure case； Knowledge of system diagnosis preferred
- Good understanding of complete vehicle, knowledge of vehicle communication network (e.g. CAN, LIN, Ethernet, CANFD) preferred.