Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

We're looking for a collaborative Field Applications Manager to lead our dedicated team of Field Application Specialists (FAS). This role involves mentorship, cross-functional leadership, and technical expertise to deliver outstanding service to customers in the diagnostic space. It's an exciting opportunity to craft a high-performing team and make a real impact across departments!

Key Responsibilities

As Field Applications Manager, the focus is on encouraging development, ensuring operational excellence, and nurturing partnerships. The person in this role will:

Guide, mentor, and develop Field Application Specialists while supporting professional growthCoordinate training, mentoring, and ongoing evaluations through in-person field visitsCoordinate team scheduling to ensure customer needs are met efficiently and with careCollaborate regularly with the broader Technical Services team and leadershipChampion quality documentation for training and customer useAct as a subject matter expert for products and support cross-departmental initiativesDeliver technical presentations and contribute at tradeshows and onboarding eventsStay connected to industry trends and product improvements through active feedback sharingContribute to central initiatives and special projects with a spirit of collaboration and curiosityIdeal QualificationsBachelor’s degree in clinical lab science, biological sciences, or a related field5+ years of experience in technical support, field service, or field applications—preferably in the IVD sectorExperience managing and developing people in technical or service rolesFamiliarity with immunoassays and IVD systemsExposure to LIS/middleware platforms is a plusExperience with complaint handling, QA/regulatory frameworks, and CRM toolsAbility to travel up to 25%, including international destinations (passport and valid driver’s license required)Core StrengthsA passion for team development and operational excellenceStrong interpersonal and cross-functional communication skillsAdaptable approach with a focus on learning and continuous improvementProblem-solver with a customer-first mentalityComfortable navigating changing priorities and timelines

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!