Work Schedule

Environmental Conditions

Job Description

Field Application Specialist

R-01338981

Remote in North America (US or Canada)

At Thermo Fisher Scientific, you’ll find impactful work, innovative thinking, and a culture dedicated to doing things the right way for the right reasons. We always keep the customer top of mind. Our work matters, such as helping customers find cures for cancer and protecting the environment. As the world leader in serving science, we make the largest investment in R&D in the industry.

This role supports our Lab Automation group with headquarters in Burlington Ontario. Our team builds, manufactures, and installs robotic solutions globally, accelerating drug discovery, synthetic biology research, and clinical testing for major pharmaceutical and biotechnology customers. Learn more about Laboratory Automation on our website https://www.thermofisher.com/ca/en/home/life-science/lab-equipment/lab-automation.html

As a Field Application Specialist, you play an important role in the implementation of custom automated laboratory projects. This will be achieved through applying Thermo Fisher Scientific’s Momentum™ Automation Workflow software and will include testing & problem solving of automated robotic systems integrated with specialized instrumentation to defined specifications. Understanding the customer’s scientific workflows will enable you to optimize processes for efficiency and consistent high-quality results. 

What you will contribute: 

Collaborate with multi-functional project teams that include the end customer, Application Scientists, Project Managers, Integrators, Designers, and Software Developers to plan and develop ETO solutions  

Optimize the customer’s workflows for throughput while delivering reliable results 

Lead discussions as the domain expert and provide customers with system introduction-level training 

Share feedback with internal teams to help drive and implement continuous improvements 

 

Key Responsibilities 

Translate customer scientific requirements to develop, implement, and validate automated workflows using our scheduling software integrated with a wide array of diagnostic laboratory instruments.  

Serve as the technical lead in defining data-handling requirements and configuring systems to interact with the customer’s Lab Information Management System (LIMS) as needed. 

Teach and optimize robot/mover motion and workflows for efficiency and reliability  

Conduct robust testing strategies to ensure customer satisfaction and successfully achieve site acceptance test (SAT) approval 

Ensure systems are integrated according to best practices and defined standard operating procedures

 

How will you get there? 

Education: 

Bachelor’s degree in science (Biology, Chemistry, Computer), Engineering, or related field 

Experience: 

5 years of relevant industry experience  

3 years in a role directly collaborating with customers in a professional environment 

Experience in Pharma or Biotech industries working with laboratory instrumentation considered an asset 

Knowledge & Skills: 

High proficiency in software problem-solving techniques and ability to troubleshoot electro-mechanical devices 

Strong analytical skills to identify and address appropriate solutions to complex requirements 

Proficiency with programming languages (C++, Python, or other) is desirable  

Familiarity with IQ/OQ validation or GxP requirements is considered an asset 

Solid understanding of software and computer communications  

Demonstrated ability to lead, influence and collaborate with customers and various team functions 

Strong organization, planning and time leadership skills 

 

Other Requirements: 

Valid Passport 

Ability to travel 75% of the time internationally without restrictions 

Compensation

The salary range estimated for this position based in Canada is –.