Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Warren – GM Global Technical Center three times per week, at minimum or other frequency dictated by the business

One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle’s life. In GM, we have multiple groups who determine the root of the issue and then rely on the Customer Care & Aftersales Field Action Team to support the launch of corrective actions expediently. Every project requires team members to Think Customer by considering our customers’ needs in the center of all they do. We need team members who are innovative problem solvers and risk takers to not only influence the direction of the Supply Chain Management organization, but also positively collaborate and support internal and external customers as needed to ensure successfully executed field actions. Success is defined by our team as being agile to react to changing priorities and utilizing critical data analysis along with established processes and tools that drive effective decision making.

A Field Action Order Writing Coordinator will have direct responsibility to program manage all activities necessary for ensuring order writing controls of parts for GM Field Actions. Utilizing project management skills to track milestones and deliverables is critical to achieving launch timing. As part of this, it will be necessary to collaborate with the Field action coordinators to proactively manage change, identify potential crises, and develop contingency plans. When necessary, it may involve conducting post-mortems and creating recommendations for continuous improvement.

Roles & Responsibilities:

Collaborate cross functionally with the field action team and field action execution team using strategy and analysis to determine order writing control needs

Position supports team with data analysis on a weekly basis

Support new automated tool implementation to include order writing needs, ensuring that the latest technologies and methodologies are incorporated to enhance efficiency and accuracy.

Collaborate across departments to make effective, customer-focused business decisions and solutions.

Identify and resolve issues and conflict and Be Bold to delegate tasks and responsibilities to proper personnel.

Develop associated communication and business documents including compliance with Litigation Holds as required.

Interface with upper leadership on strategy to close Field Action

Deep understanding of Supply Chain functions

This job may be eligible for relocation benefits



Additional Job Description

Required Qualifications:

Bachelor's degree in Business, Supply Chain, Finance, related field, or equivalent work experience

5+ years relevant post-graduate work experience in Purchasing, Supply chain, Program/Product management, Operations, Engineering, Manufacturing, or Logistics

Strong organizational and communication skills, with effective interpersonal ability to collaborate across all levels and functions within GM and externally to achieve field action objectives.

Highly skilled at working independently and in a team environment with a high level of ambiguity.

Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint

High level of analytical ability and problem-solving skills where problems are often unusual and complex

Working knowledge of IMS reflections, or order writing experience a plus

Preferred Qualifications:

Visual Basic/Macro experience highly desired

Master's degree in Supply Chain Management, Business, or related advanced degree a plus

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

#LI-MD1



About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.



Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.



Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources.



Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.



Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.