Are you excited by the opportunity to make a large impact for our Selling Partners? Do you have the ability to delivery amongst competing priorities? Are you able to differentiate true mechanisms from good intentions? Are you able to thrive in ambiguity and able to chart out your way, bringing people along? We might just have the role for you.

Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

The purpose of our Content Operations and Strategy (COS) team is to create and maintain high quality, user-centered content consumed by our Selling Partners as well as Support Associates. We go beyond delivering content by developing and maintaining content products that are sincere, concise, and useful for our customers.
This team is looking for a strong people manager with experience in content management, content strategy, and new ways to deliver content to global users to improve the customer experience.

The successful candidate will lead a team of editors, technical writers and content strategists and lead all SP Support Content for FBA and MFN vertical. This includes managing relationships with direct reports, the wider team, customers, and business stakeholders. You will be responsible for resource planning and allocation, setting and then delivering on goals, and managing the team’s performance. You will be comfortable doing your job autonomously. You will also be expected to collaborate with global stakeholders to drive content-related programs from conception to delivery.

The ideal candidate is a people manager capable of effectively managing the full spectrum - from coaching low performers to stretching and growing high-achievers. They will have excellent analytical skills, attention to detail, and thrive in ambiguous situations. They will be a strong verbal and written communicator, be comfortable prioritizing, and be able to lead their team through frequent change. They will also lead the team through other managers, but develop mechanisms so they are plugged into the details. This role will directly report to the Global COS Leader. The role can be based out of Seattle, Arlington (HQ2), or remote US locations.

Key job responsibilities
• You will lead a team of 25-30 editors and own the FBA/MFN support content for our Selling Partners and support associates.
• You will work with various teams, and their priorities to curate and build a shared roadmap of key initiatives and projects that serve as the true north star for all contributing teams
• You will lead executive level reviews with narratives at regular intervals.
• You will develop key stakeholder relationships, listen to their feedback, identify key debates for the charter, identify challenges and facilitate the discussion of those debates with appropriate outcomes.
• You will define North Star for content health, along with specific execution plan, measurement and reporting on those goals.
• You will develop clear communication channels, reporting mechanisms to create transparency of work prioritization, assignment and status at an org level.
• You will define standards and ways of working which will become the operating principles for all contributing teams to follow.
• You will participate in Annual planning exercise (OP1/OP2) and drive debates and discussions across the organization to land at core priorities and plan.