Amazon.in's Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to manage investigation cases supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon.in's customer centric focus applied to the Merchant experience.

Responsibilities include:
• Support for sellers to be onboarded on our e-Invoicing tool.
• Support Selling Partner Service and TRMS on Compliance related tickets and Seller-FC registration issues.
• Monitoring Government Compliance & Auditing Central (Internal Portal) to identify the failed IRN generation/stuck transactions and support sellers to fix these issues
• Managing Seller Communication on compliant invoices, FC closures, FC launches, GST cancellations and other program updates.
• Assist with investigation and drive resolutions for high impacting FBA Merchant and Customer Issues.
• Assist with the definition and design of improvements to software (tools), creation of standard operating procedures and processes for Amazon's Fulfillment Center Operations, Selling Partner Support (SPS) associate, Customer Service (CS) associates and TRMS.

Key job responsibilities

Amazon.in's Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to manage investigation cases supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon.in's customer centric focus applied to the Merchant experience.

Responsibilities include:
• Support for sellers to be onboarded on our e-Invoicing tool.
• Support Selling Partner Service and TRMS on Compliance related tickets and Seller-FC registration issues.
• Monitoring Government Compliance & Auditing Central (Internal Portal) to identify the failed IRN generation/stuck transactions and support sellers to fix these issues
• Managing Seller Communication on compliant invoices, FC closures, FC launches, GST cancellations and other program updates.
• Assist with investigation and drive resolutions for high impacting FBA Merchant and Customer Issues.
• Assist with the definition and design of improvements to software (tools), creation of standard operating procedures and processes for Amazon's Fulfillment Center Operations, Selling Partner Support (SPS) associate, Customer Service (CS) associates and TRMS.