Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

The Family Resource Specialist is a critical member of the Youth Services team, providing community and home-based crisis intervention, conflict resolution, and comprehensive case management services for a caseload of clients or as supplemental services to clients being served by a Youth Services Family Counselor. As a Family Resource Specialist, you will facilitate family-arranged placements for youth, provide psychoeducation services, and refer youth and families for other services in order to preserve/reunite the family and prevent placement of the youth in the state child welfare or juvenile justice system. Family Resource Specialists also participate in an on-call rotation, which may include providing after-hours crisis intervention. 

Core Responsibilities and Essential Job Functions:

Provides a range of engagement and supportive services to assigned clients, which may include maintaining a caseload or providing services in collaboration with another assigned provider. Works in partnership with individual family members to assess strengths, functioning and natural support systems. Provides referral, linkage, and recommendation for aftercare services. Provides community-based crisis intervention services to address the immediate needs of runaway, locked-out, and homeless youth. Schedules home visits at a time that is convenient for involved parties and completes all necessary unannounced visits as practice and policy indicates. Provides and/or arranges transportation for clients. Arranges and/or provides services needed to meet the immediate needs of client(s). Participates in an on-call rotation, which may include providing after-hours crisis intervention. Provides psychoeducation, including positive parent-youth interactions, problem-solving, adolescent development, and positive parenting. Assists families to improve their support systems by providing families with information about community services and advocacy. Works to mitigate risk and safety issues with the family and reports any suspected abuse or neglect to the Department of Children and Family Services per the Abused and Neglected Child Reporting Act. Participation in community coalitions/collaborations as required by program. Meets the documenting, record-keeping, and billing requirements of the program. Enters case notes and other required documentation in client database within specified timeframes.

Candidate qualifications:

Bachelor’s degree in social work or another human service field, or equivalent combination of college coursework and professional experience required.  Valid driver's license, insurance, and access to reliable vehicle required. Ability to speak English and Spanish preferred. Must be at least 21 years of age. Effective listening and trust-focused relationship-building skills. Excellent verbal and written communication skills.

Job details:

Compensation: Hourly Range $20.45-$22/hour; offers are commensurate with experience and bilingual candidates may receive additional compensation. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates. Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here). Location: Family Resource Specialists provide in-home and community-based services. Your home office will be out of East St. Louis. Schedule: Full-time, hourly; general business hours with flexibility for evening appointments to accommodate clients’ schedules. Position requires participation in after-hours on-call crisis rotation.
We don’t just hire talent—we grow it: Emerging Leaders will have access to leadership development opportunities and one-on-one mentorship. Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).