Requisition ID: req58934 Job Title: Fall 2025: Digital Inclusion Intern (Unpaid) Sector: Education Employment Category: Intern Employment Type: Part-Time Open to Expatriates: No Location: San Diego, CA USA Work Arrangement:In-person Job Description SCOPE OF INTERNSHIP: In this internship, students will have the opportunity to contribute to the Digital Inclusion Program, which supports digital skill development for refugees, newcomers, and low-income families. The program provides clients with access to technology and helps them develop essential digital skills to enhance their daily lives, job opportunities, and overall self-sufficiency. Interns will assist in delivering training, developing resources, and supporting participants in building confidence with technology. RESPONSIBILITIES: With oversight from the Senior Digital Inclusion Specialist, the Digital Access Intern will: + Support the intake process by conducting screening calls for potential clients, working with interpreters and determining eligibility for the program + Conduct digital skills assessments to determine clients' technology proficiency and learning needs . + Develop innovative training materials to enhance digital literacy classes. + Provide basic instruction on computer and smartphone use . + Offer ongoing technical support to help clients confidently navigate digital tools and online resources . + Help clients overcome technological barriers that limit their access to essential services, including online healthcare, job readiness resources, and educational platforms . + Assist in organizing and facilitating device donation events. LEARNING OBJECTIVES: + Interns will develop expertise in digital inclusion strategies and technology support, empowering multicultural communities to overcome digital barriers. + Interns will gain hands-on experience in program enrollment, case management, and client engagement within a nonprofit setting. + Interns will actively contribute to the planning and execution of community-based events, including device donation initiatives. + Interns will enhance their cross-cultural communication, problem-solving, and client-centered service delivery skills in a professional environment. REQUIREMENTS: + Must be currently enrolled in or have recently completed an Associate’s, Bachelor’s, or Master’s program in a relevant field, such as Social Work, Communications, Graphic Design, Information Technology, or a related discipline. + Previous experience teaching technology basics and troubleshooting preferred; experience with refugees a plus. + Proficiency in Microsoft Office, particularly Excel; experience with Canva and SharePoint is a plus. + Experience using online meeting platforms such as Zoom. + Adherent to IRC volunteer and workplace policies & dress code. + Willingness to learn about the IRC and engage in cross-cultural communication with clients. + Ability to communicate clearly and effectively in English; fluency i n Haitian Creole, Farsi, Dari, Spanish, Pashto, Arabic, Swahili , Ukrainian or Russian preferred . + Independent , efficient, and able to accomplish tasks in a timely manner . + Currently residing in San Diego County and have lived locally for at least one year. + Must pass the IRC background check. Compensation : This is an unpaid internship opportunity. Working Environment: + The Digital Inclusion Internship can be completed in-person at San Diego offices (El Cajon and City Heights); P artially remote, depending on program needs. + El Cajon Office hours are scheduled Monday-Friday, 8:30am-5:00pm PST. Selected interns can choose their hours based on this window of availability. Qualifications