Job Description We are seeking a detail-oriented and organized Failure Analysis Lab Technician to support product complaint investigations in our Post Market Quality failure analysis lab. This role is critical in processing returned products, managing the lab environment, and assisting with product investigations to help ensure continued product quality and customer satisfaction. Key Responsibilities: Manage and maintain the failure analysis lab for returned product investigations. Receive, process, and document returned goods related to product complaints. Organize incoming packages in the mailroom and the failure analysis lab. Collaborate with Technical Services and Field Representatives to resolve any issues with returned product intake. Prepare and document completed investigations for warehouse storage. Escalate complex investigations to senior engineering staff as needed. Perform additional duties as assigned to support lab and quality functions. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Bachelor's degree in a medical or technical Engineering field - 1 year of work experience/internship - Ability to effectively collaborate with cross-functional teams. - Self-motivated with the ability to work independently in a team setting. - Highly organized and detail-oriented. - Medical Device experience - Engineering degree (EE, ME, Biomedical) null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.