JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Manager - Facilities

What’s your ambition?  Is it a big goal or small steps?  Professional or personal?  We’d like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Facility Management Industry, join us to be inspired by the best. 

What this job involves:

The Facilities Manager will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations.  This Facilities Manager will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client expectations.

Operations

Duties & Responsibilities

Lead the JLL management team in the delivery of facility management services.

Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.

Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors.

Develop Service Level Agreements and assist the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors.

Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.

Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors.

Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between Client, Jones Lang LaSalle and its subcontractors.

Setting annual goals for generating savings in area of such as energy and cost of maintenance operations.

Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.

Advise Client on future year maintenance budgets as and when requested for.

Maintain all records related to the performance of facility management operations on Client site

Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.

Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.

Analyze call outs to understand trends; undertake strategic initiatives to minimize the same.

Scheduled cross feedback from subcontractors and Client staff on our process to improve services level & satisfaction in organization.

Train team members on all Quality policies & procedures.

Audit sub-contractors on quality of materials & upkeep of the site.

Review the performance of Jones Lang LaSalle staff and conduct performance appraisals from time to time.

Interface with the Jones Lang LaSalle’s HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team.

Prepare and review the preventive maintenance register on a monthly basis and update the same to Jones Lang LaSalle Operations Manager.

Liaison with the client Finance team 

Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments.

Develop MIS reports for Jones Lang LaSalle’s management team and necessary client reporting.

Chair the monthly progress meeting during the absence of operations manager.

Duties are in accordance with the Scope of Work & include:

General Administration & Management:

Client & Business Unit Liaison

Team management including Vendor team (onsite personnel)

Prepare, submit and review Monthly Report to client

Key Performances Measurements

Meet or exceed best practice in provision of services through contracts

Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.

Effective management of the team.

Sound like the job you’re looking for?  Before you apply, it’s also worth knowing what we are looking for:

Education and experience

Graduate in any discipline

8 – 10 years’ experience in facilities management

Tertiary qualifications in building management and/or business desirable

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with improvement initiatives

A relationship builder

Client Satisfaction through Transformation. Out of the box thinking

Continuous improvement in the following:- Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.