JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities

Service Management & Delivery Oversee the planning, execution, and quality control of soft services including cleaning, catering, security, landscaping, waste management, and reception services. Ensure all services meet established service level agreements and client expectations while maintaining cost-effectiveness and operational excellence.

Vendor & Contract Management Manage relationships with multiple service providers, negotiate contracts, monitor performance metrics, and ensure compliance with health and safety regulations. Conduct regular vendor reviews and implement improvement initiatives to enhance service quality and value delivery.

Client Relationship Management Serve as the primary point of contact for occupants and stakeholders regarding soft services. Address service requests, resolve complaints promptly, and proactively communicate service updates. Build strong relationships to understand evolving needs and expectations.

Budget & Financial Management Develop and manage budgets for soft services operations, track expenditures against approved budgets, and identify cost optimization opportunities. Prepare financial reports and recommendations for senior management review.

Quality Assurance & Compliance Implement quality control procedures, conduct regular inspections, and ensure all services comply with relevant regulations, industry standards, and corporate policies. Maintain documentation and reporting systems for audit and compliance purposes.

Required Qualifications

Education & Experience Bachelor's degree in Facility Management, Hotel Management/ Administration, or related field preferred. Minimum 3-5 years of experience in facility management, property management, or related services industry with specific exposure to soft services management.

Technical Skills Proficiency in facility management software systems, Microsoft Office Suite, and basic understanding of building operations. Knowledge of health and safety regulations, contract management principles, and vendor management best practices.

Core Competencies Strong leadership and communication skills with ability to manage multiple stakeholders effectively. Excellent problem-solving capabilities, attention to detail, and ability to work under pressure in fast-paced environments. Customer service orientation with focus on continuous improvement.

 

 

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.