JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Facility Executive - Soft Services 

About JLL: JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. 

Role Overview: As a Facility Executive - Soft Services at JLL, you will be responsible for overseeing and managing the day-to-day soft services operations, ensuring smooth functioning of the facility, and maintaining high standards of service delivery for our clients. 

Key Responsibilities: 

Administrative Management: 

Oversee day-to-day administration, including generating reports and managing stock trackers 

Assist the Facility Manager (FM) and Assistant Facility Manager (AFM) in managing administrative functions, security issues, and facility services 

Develop and implement procedures to ensure simplification, accuracy, and reliability of FM work methods 

Supply Chain and Inventory Management: 

Ensure adequate supply of consumables/materials for proper service operation 

Enter into supply and service contracts as approved by the client 

Maintain appropriate stock levels and escalate issues to ensure availability 

Front Desk and Event Management: 

Oversee front desk activities and serve as the primary point of contact for reception area concerns 

Coordinate client event itineraries and F&B arrangements 

Foster teamwork and efficiency in café operations during busy periods 

Financial Management: 

Maintain appropriate levels of petty cash to support FM operations 

Process vendor invoices in alignment with Amazon finance processes 

Conduct statutory compliance checks on all vendor invoices 

Quality Control and Performance Management: 

Routinely inspect all services to ensure performance measures are maintained 

Set targets to achieve maximum team performance 

Develop policies and procedures for reception-related functions 

Facility Oversight: 

Conduct daily walk-arounds of the facility 

Provide after-hours facility assistance as needed 

Operational Risk Management: 

Update and implement Emergency Response plans, including conducting drills 

Manage operational audits and compliance 

Escalate incidents and problems as necessary 

Performance Objectives: 

Meet or exceed best practices in service provision through contracts 

Establish and adhere to policies, procedures, and compliance deadlines as advised by the Operations Manager 

Effectively manage the team to ensure high-quality service delivery 

Qualifications and Skills: 

Bachelor's degree in Facility Management, Business Administration, or related field 

Proven experience in facilities management, with a focus on soft services 

Strong leadership and team management skills 

Excellent communication and interpersonal abilities 

Proficiency in MS Office and facilities management software 

Analytical and problem-solving skills 

Knowledge of health and safety regulations and best practices in facility management 

Ability to work flexibly, including after-hours when required 

At JLL, we offer competitive compensation, comprehensive benefits, and opportunities for professional growth within a dynamic organization committed to excellence in real estate services and technology. Join us in shaping the future of real estate for a better world. 

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.