Job Title

Facility Executive - Soft

Job Description Summary

Job Description

Primary Function

To achieve the timely and efficient delivery of C&W - PMSI to Client, in support of their business needs in accordance with the service levels and Key Performance Indicators.

Core responsibility-

Monitor the process of report and follow up of requests & complaints from customer to management office.Ensure checklists pertaining to Daily/Weekly office inspection are filled up by staff.Inspect Request/Complaints log record.Inspect and monitor the function of office facilitiesEnsure Soft Services activity is maintained as per SOPs/Guidelines/SOWAll check sheet- Digital and Manual is updated at desired frequencyPrepare DSR/MMR and QBR and present the same on defined frequency.To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assetsTo ensure that proper follow up any requests/complaints from customer / employees is done.To ensure a clean, health & hygienic working environment.Attend to all complaints raised by client and their representatives.Recommend implementation of Value added servicesAdherence and undertake additional activities as advised by the client and FM/PMOverseeing standards of cleanliness, hygiene and in all areas that includes lobbies, reception, washrooms, utility areas, floor landings.Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness as agreed with ClientManage Schedules: Daily/weekly/fortnightly/monthly and other periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors, Basements etc.Daily cleaning and Deep cleaning checklists, TBTHandling events and meetingsF&B Support as required for organizing various events and meetings (inhouse and external)Monitor / Oversee ensure safe, having fewer toxic disinfectants, Insecticides and pesticides are used to keep the premises free from rodents, fly's, mosquito, Honeybees and reptiles are controlled – Vendor coordination

Health & Safety and Environmental

Conduct Risk Assessments of all activitiesImplement safe working systems.Ensuring compliance with all customers and C&W H&SE processes and systems.Ensuring Accident Log is kept up to date

Purchasing

To decide, implement and monitor the Procurement process for consumables and goods in agreement with customer policy and procedure.

Inter-Departmental Liaison

Creating a Forum for Feedback from customers and ensure that feedback is taken from Clients at regular intervals and use it to improve the service delivery standards.Attendance/Chairmanship of Inter-Departmental facilities related meetings as required by customer representative.

 

 

 

INCO: “Cushman & Wakefield”