JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL is seeking an experienced Facility Executive - Soft Services to oversee and manage comprehensive soft services operations across our corporate facilities. This role requires a hospitality-focused professional with 3-4 years of IPC background or hotel operations experience who can deliver exceptional workplace experiences while ensuring operational excellence and cost efficiency.

Key Responsibilities

Soft Services Operations Management

Oversee daily soft services operations including housekeeping, catering, reception, security, landscaping, and waste management

Develop and implement service standards that create premium workplace experiences comparable to high-end hospitality environments

Manage vendor relationships and service contracts to ensure consistent quality delivery and cost optimization

Conduct regular facility inspections and quality audits to maintain JLL's high operational standards

Client Experience & Hospitality Management

Apply hospitality principles to create welcoming, professional environments for employees and visitors

Manage front-of-house operations including reception services, visitor management, and concierge services

Coordinate special events, meetings, and corporate functions with attention to detail and guest satisfaction

Handle client inquiries and service requests with a focus on exceeding expectations

Team Leadership & Development

Lead and mentor soft services teams including housekeeping, catering, and support staff

Develop training programs that emphasize hospitality service standards and operational excellence

Performance manage service delivery teams and implement continuous improvement initiatives

Foster a service-oriented culture that aligns with JLL's commitment to client satisfaction

Budget Management & Cost Control

Prepare and manage soft services budgets, tracking expenses and identifying cost-saving opportunities

Negotiate vendor contracts and service agreements to optimize value while maintaining quality standards

Monitor key performance indicators (KPIs) and prepare regular reports on service delivery and financial performance

Implement sustainable practices that reduce environmental impact and operational costs

Required Qualifications

Experience & Background

3-4 years of IPC experience in commercial real estate or corporate facilities, OR

2-3 years of hotel operations experience in guest services, housekeeping management, or front office operations

Demonstrated experience managing multiple service providers and vendor relationships

Background in hospitality service delivery with focus on guest/client satisfaction

Professional Skills

Strong understanding of soft services operations including cleaning, catering, security, and maintenance coordination

Experience with service level agreements (SLAs) and performance metrics management

Knowledge of health and safety regulations, compliance requirements, and risk management

Proficiency with facility management software systems and Microsoft Office Suite

Leadership & Communication

Proven ability to lead diverse teams and manage multiple priorities in fast-paced environments

Excellent interpersonal and customer service skills with hospitality mindset

Strong problem-solving abilities with focus on proactive solution development

Professional presentation skills and ability to interact effectively with senior executives

Preferred Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or related field

Professional certifications in facility management (FMP, CFM) or hospitality management

Experience with integrated workplace management systems (IWMS)

Knowledge of sustainability practices and green building operations

Previous experience in corporate real estate or commercial property management

Key Competencies

Hospitality Excellence

Guest-centric approach to service delivery with attention to detail

Ability to anticipate needs and exceed expectations

Cultural awareness and professional demeanor in diverse environments

Operational Efficiency

Process improvement mindset with focus on quality and cost optimization

Multi-tasking ability with strong organizational and time management skills

Analytical thinking for performance measurement and continuous improvement

What We Offer

Competitive salary commensurate with experience

Comprehensive benefits package including health, dental, and retirement plans

Professional development opportunities and career advancement within JLL's global platform

Dynamic work environment with exposure to diverse client portfolios

Opportunity to apply hospitality expertise in corporate real estate setting

About JLL

JLL is a leading professional services firm specializing in real estate and investment management. We create exceptional workplace experiences that help organizations and their people thrive. Our integrated approach combines deep market knowledge, cutting-edge technology, and world-class service delivery.

To Apply: Submit your resume and cover letter highlighting your IPC or hospitality experience through JLL's career portal. We are an equal opportunity employer committed to creating an inclusive workplace where all individuals can succeed.

Note: Candidates with hotel operations experience should emphasize transferable skills in guest services, vendor management, and operational excellence that directly apply to corporate facility management.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.