JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

 Key Responsibilities 

Soft Services Management 

Coordinate and oversee soft services delivery across assigned locations 

Monitor service provider performance to ensure compliance with service level agreements 

Conduct regular site inspections to maintain quality standards 

Coordinate regular maintenance activities with service providers 

Site Operations 

Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner 

Manage all the requests on the Facilities helpdesk and liaise with the ES team & service providers 

Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures 

Keep accurate and update records of seating plan 

Process and control purchase orders, invoices and work orders 

Support the completion of reports and documentation to meet required deadlines 

Administrative Support 

Support Regional Facilities Manager with administrative tasks as required 

Prepare regular reports on facilities operations and performance 

Maintain accurate records of all facilities related activities 

Track and report on consumable usage and inventory levels 

Customer Service 

Deliver excellent customer service to meet client expectations 

Build and develop effective relationships with customers at all levels 

HSE, Security & Quality 

Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures as well as general Health & Safety 

Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same 

Monitor and maintain office and badge consumables in line within agreed stock levels 

Carry out site induction for new starters, act as the first line of support for any concerns raised as a result of online DSE assessment 

Understand & actively support the Quality Management program 

Qualifications

Previous experience managing or working in facilities management is required, ideally in office environments 

Experience with soft services coordination  

Demonstrated track record of successfully managing service providers 

Experience with facilities helpdesk systems preferred 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.