JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Facility Coordinator provides essential support for daily facility operations with focus on service delivery, event assistance, and administrative functions. This role helps maintain facility services by supporting the events calendar, assisting with team assignments, monitoring communication channels, and processing service requests in Service Now. The position requires strong organizational skills, effective communication abilities, and the capacity to handle multiple tasks while ensuring quality service delivery.

Primary Responsibilities

Service Request Processing (35% of role)

Process and track Customer Request Service (CRS) tickets in Service Now

Update ticket status and information to maintain compliance with service level agreements

Review open tickets to identify any requiring immediate attention

Document ticket activities according to established protocols

Assist with basic reporting on service request activity

Report recurring issues or patterns in service requests

Categorize and prioritize incoming service requests

Follow up on assigned service tickets to ensure timely resolution

Event Support & Assistance (35% of role)

Support the implementation of the events calendar, ensuring accurate scheduling information

Execute event setup responsibilities based on specifications and requirements

Implement event logistics including room configuration, equipment setup, and special arrangements

Create Service Now tickets for scheduled events and meetings in designated spaces

Participate in pre-event preparations to ensure readiness

Complete event setups and breakdown according to established standards

Follow standardized setup configurations for common meeting arrangements

Address immediate needs during event execution

Communications & Administrative Support (30% of role)

Monitor communications channels including email and service request systems

Respond to routine facilities inquiries and direct complex matters appropriately

Participate in daily team meetings to review schedules and assignments

Maintain communication with building occupants regarding facilities matters

Follow weekly team schedules based on assigned responsibilities

Apply proper documentation practices for service requests and event support

Support quality control measures through consistent service delivery

Provide coverage during busy periods or team member absences

Additional Responsibilities

Implement tactical plans as directed by Facilities Management

Provide facility-specific support for projects as assigned

Perform routine facility management tasks

Support special events for the client or JLL

Assist with conference room setup and reservations

Help coordinate scheduled maintenance activities

Monitor office/facility conditions and report issues

Interact professionally with clients, visitors and guests

Follow up with customers to ensure satisfaction

Provide information to vendors and service providers as directed

Support security protocols and procedures

Assist with basic budget-related documentation

Report budget variances as identified

Key Performance Indicators

Timely completion of assigned tasks according to established standards

Service Now ticket update accuracy and timeliness

Response time to assigned inquiries and requests

Productivity and task completion rates

Customer feedback on service quality

Documentation accuracy and completeness

Adherence to established protocols and procedures

Schedule and Workload

Full-time position, Monday through Friday during standard business hours

Occasional schedule adjustments may be required for special events

Attendance at daily team coordination meetings

Work volume may increase during busy event periods

Qualifications

Minimum of 2+ years of experience in facilities support, administrative services, or related field; or entry-level with relevant education/training

Experience in facility operations, event support, or administrative tasks

Customer service experience preferred

Professional demeanor and communication skills

Ability to organize and prioritize work effectively

Capable of working independently and following instructions

Basic proficiency in MS Office applications

Good organizational skills and team-oriented approach

Familiarity with basic reporting and documentation processes

Capable of lifting at least 50 lbs. and using a ladder up to 25'

This position reports to the Senior Facility Coordinator or Facilities Manager and works collaboratively with the facilities team to deliver consistent service across building operations, with emphasis on event support and administrative functions.

Estimated total compensation for this position:

51,000.00 – 53,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.