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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

SENIOR TECHNICIAN

JOB DESCRIPTION SUMMARY

Assists the Technical Manager in providing facilities support and service to Client in their own designated role.

ROLE AND RESPONSIBILITIES

Overall Role

This position is in its nature proactive and focused on the technical details, to ensure the functionality of the workplace. It enables the Occupant and Guest Experience based on the requirement “works every time”, while maintaining safe working practices throughout all we do.

The role responds and completes the day-to-day operation requirements to support the Workplace Team and our vendor partners, ensuring compliance to SOPs and SLAs.

A key aspect of this role is to work hand in hand with other service partners such as Security and Amenities Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests.

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future

Resolve operation concerns in a timely manner to enhance Occupant Experience

Commitment to deliver the best level of service every time through attention detail

Identify opportunities to improve technical service delivery to benefit the workplace

Trusted partner to deliver all GRE requirements aligned to GRE-OE codes

Strive for Continuous Improvement implementation

Client/Stakeholder Management (in support of the Technical Manager and Workplace Team)

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Communicate effectively with Clients and vendors at the ground level to create customer delight

Work with all related parties on timely delivery of all services

Leadership / Staff Management/ Team Participation

Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success

Operations Management

Functional operational control to deliver excellence every time

Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services

Implement and manage the change control process

Be able to resolve problems and improve operations

Implementation of task procedures and policies

Prepare thought through risk assessments for self-delivery

Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations

Coordinate, manage and oversee vendors to perform a wide range of workplace-related services

Ensure service deliverables meet SLAs and KPIs

When necessary raise risks to Technical Manager for further investigation

Cost saving mind-set that drives value for service as every level

Conduct data analysis report when necessary

Escalate recurring problems and possible solutions to Engineering and Workplace team

Located on site at the client's offices

Mobile as required to cover multiple sites

Managing all technical service contracts, including inspections and quality management of service delivery

Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems

Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client

Share best practices and new ideas to further support the Workplace Team

Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts

Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation

Co-ordinate with Building Managers & the Business Units on Project issues

Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices

Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures

Deliver /oversee the preventive maintenance programme to reduce the risk of sudden failures of critical equipment

Follow the SOP/EOP and training programme for staff

Participate in regular audits on process to ensure the procedures are being followed and adhered with by the Workplace team

Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times

Ensure all works are compliance with statutory regulations on fire, health and safety standards

Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

Excellent verbal and written communication skills

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Knowledge of HVAC, Fire Protection System, Electrical system and Building Management System (BMS). Has experience in CRAC, UPS, Chiller Plant or Critical Equipment operations is preferred

Knowledge of Occupational Safety requirements

Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system

5 working days per week, shift pattern required (40 hours per week)

Ability to effectively communicate and interact with all levels of people

Fluent in English (verbal and written)

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Has a natural hospitality-orientated communications acumen

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service-oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

Ability to be part of the team effectively, actively participating in open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Planning & organizational skills to prioritize work and meet tight deadlines

Ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Detail focused and proactive in nature

Self-motivated

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Works well with diverse teams from various countries/cultures

Key Stakeholders

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

Reporting To

Technical Manager

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.