**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Facilities Systems Monitoring Technician is responsible for processing requests for building system deficiencies and responding appropriately to system alarms. The technician works within the Control Center which provides coverage and support for multiple Mayo Clinic Campus Facilities 24/7/365. The technician will work both independently and in a team setting, is capable of operating, and correcting deficiencies on multiple maintenance and fire alarm systems in a complex work environment. Displays good organization ability and communicates with co-workers, prioritizes work during multiple events, and displays good coping and communication skills. Interacts and works in close cooperation with multiple departments across the campus and provides excellent customer service. Flexibility in scheduling and the ability to work overtime may be required. **Qualifications** Requires a high school diploma or equivalent (G.E.D.) and 2 years’ experience working in a customer service environment, or a 2-year degree / diploma or higher. Basic computer and keyboarding or typing skills are essential. Applicant must possess a high level of concentration, memory retention, and attention to detail. Applicant must display thorough development of the following skills: customer service, spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, alertness and perceptivity. Accuracy is necessary as well as the ability to think and respond quickly in stressful or emergency situations. Strong communications skills, and the ability to work both as a team and independently are essential. Physical requirements include the ability to do sit or stand at a computer desk for the duration of the shift and read newsprint font style and size. **Exemption Status** Nonexempt **Compensation Detail** Education, experience and tenure may be considered along with internal equity when job offers are extended.; Compensation range is $24.83 -$37.45 / hour based upon union contract **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** E-2 Tuesday thru Saturday 8-hour Shift **Weekend Schedule** Every Saturday 3:00 to 11:00 **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations) **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Stephanie Robinson **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.