JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
As a Facilities Officer, you play a key role in the Corporate Services team. You are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.
Provide excellent customer service at all timesProvide high standards in client service delivery via f2f, telephone and email communication adhering to the client’s expectations Foster a friendly, pro-active and productive manner towards customersEnsure all client requests and inquiries are actioned and answered promptly, accurately and in a professional mannerHandle telephone switchboard- both internal and external to the organisationCoordinate the efficient and accurate booking of meeting rooms and catering requests with Dining Services team as and when neededProactively manage bookings and resolve meeting room conflicts via EMS /Book-It systemLiaise with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothlyLiaise with building management office and vendors for office matters (e.g. repair and maintenance, work permit and visitor registration)Perform daily checks of all conference rooms and the office area; reporting any issues by creating Service NOW (SNOW) tickets and monitoring until issues are resolvedAdhere to procedures and processes as well as manage client expectations and anticipate their needsMaintain the general tidiness/ cleanliness of the reception area and meeting roomsProvide reception/guest relations coverage (if required)Provide support for general office administration duties (e.g. invoice process, purchase order, security card requests, pantry ordering, mailing/ printing management)Ad hoc duties as requested by management
Location:
On-site –Hong Kong, SAR, ChinaIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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