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Job Description – Facilities Officer

Integrated Facilities Management – Hong Kong

ROLE AND RESPONSIBILITIES

OVERALL ROLE

To carry out comprehensive facility, contract and procurement management with a focus on continuous improvement, and in accordance with agreed service levels, and respond to facilities related emergencies.

MAJOR RESPONSIBILITIES

Roles and Responsibilities:Facilities Officer must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.  

Facilities Operations

Assist and monitor building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.Monitor the Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure. Liaise on any outstanding Work Orders.Assist in the implementation a comprehensive energy saving/management program for your site(s)Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintainedRecommend continuous quality improvement practices across your site, ensuring initiatives are shared across all sitesEnsure consistency of regional policies & procedures with constant updating of as requiredImplement, comply with and audit all internal management systems, for quality assuranceAssist the Management Team with the coordination of Churn and other relocations  activities   

Risk Management

Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect the client and JLL reputation.Support the implementation and monitoring of disaster recovery and business continuity plansFollow established escalation procedures and incident reporting procedures 

Procurement and Vendor Management

Assist in the evaluating the vendor procurement and management practices of your designated site and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.Co-ordinate and monitor the contractor management program ensuring all vendors comply with all aspects of their agreementEnsure the Contract Management Database is up to date at all timesAssist to manage the vendor Risk Management program

Profitability/ Savings Initiatives:

Assist the JLL Account Leadership team with generating savings and creating initiatives to improve processes and practices

Customer Service / Client Relationships:

Provide superior customer serviceEnsure feedback from client sessions is recorded and actioned to the satisfaction of the end user.Pro-actively manage client’s expectations ensuring that the service levels are maintained .Lead by example

Reporting:

Assist in the budgeting process as requiredProvide input as required into the Monthly Report to clientActive involvement in the monitoring and achieving the required Key Performance Indicators

Leadership / Staff Management:

Actively support an environment that supports teamwork, co-operation & performance excellence within the team

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

Tertiary education in Building, Mechanical, Electrical Services, Facilities Management or related disciplinesMinimum of 2 years’ practical experience in day-to-day operation, repair and maintenance, particularly in commercial office and retail premisesRelated experience in banking industry is preferableKnowledge in Security system, Air-conditioning (CRAC, MVAC) system, Fire Services systems, Electrical Distribution systems and PC systemsKnowledge in site co-ordination and vendor managementA good team player with good organizational, communication and client management skillsGood command of both written and spoken English and Cantonese/ChineseGood PC literacy and able to manage daily activities using  various systemsGood communication skills

Critical Competencies for Success

Behave consistently with Jones Lang LaSalle cultural and ethical requirementsHave a positive and proactive approach to work and able to work on own initiative and as part of a busy teamAbility to deal with emergency situations in a calm mannerAble to follow instructions and proceduresListens effectively and communicates through actions and exampleTakes a flexible approach to work patterns to meet the requirements of Jones Lang LaSalle and clientsAbility to work within a budgetDemonstrated initiative Ability to solve problems

Other Personal Characteristics

KEY STAKEHOLDERS

Facilities Manager

INDIRECT SUPPORT

REPORTING TO

Assistant / Facilities Manager

Location:

On-site –Hong Kong, SAR, China

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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