JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves – 

Manage the provision of facilities services in a Commonwealth-Owned Property within the designated WoAG portfolio.  Develop sound working relationships with key client staff and key tenant representatives located in the property. Manage the day-to-day client activities for the assigned property/facilities.

This position will assist the Manager Operations – Centres for National Resilience to deliver the full range of services for the Entity.

Partnering with the Client/Stakeholder(s) 

Proactively engage client stakeholders to ensure that on site tenant’s expectations are metBuild, develop, and maintain effective client / stakeholder relationships across multiple levels of the organisation

Facilities management services

Management of Facilities as designated by the Manager Operations – Centres for National ResilienceCreate and maintain a site field manual that accurately documents all negotiated financial and procedural agreements between building owner and usersEnsure compliance with statutory regulations on fire, health and safety standardsRecommend continuous quality improvement practices and implement Industry Best Practice operationsImplement building procedures and performance measures and ensure they are always maintainedManage, negotiate, and communicate effectively with contractors, clients and onsite staffEnsure all Critical Environment (CEM) requirements are metReview existing operations regularly to reduce costs, improve operational standards, and implement resource efficiency and sustainability initiativeEnsure disaster recovering and business continuity plans are implemented and maintainedParticipate in and support drills, training, and other exercises designated by Manager Operations – Centres for National Resilience

Keeping the numbers in check 

Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of EthicsEnsure financial processes are always followed

Ensuring everyone stays safe

This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.Report and escalation of WHS near miss/good catches and incidents in accordance with CMO reporting tool and escalation matrix.     

Keeping an eye on the site & operations 

Recommend continuous quality improvement practices and implement Industry Best Practice operationsContinuously monitor contractor performance and suitability for works onsite, ensuring works are delivered within the WoAG contract service level agreements and to a high standardMaintain up-to-date asset information within JLL’s asset management platforms, providing updates and undertaking regular gap analysesRegularly review all maintenance schedules to ensure required activities are being undertaken at appropriate intervals24/7 emergency call support and site attendance is required

Use and maintain a property database

Preparedness to develop a strong understanding of the various property management database systemsComplete, update and maintain applicable web-based management information systems, including uploading various property documentation Ensure all data is held accurately in our systems to allow payment in a timely manner

Limiting Risk to JLL & WoAG 

Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained.Ensure escalation procedures and incident reporting procedures are implemented and maintainedAdhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Location:

On-site –Melbourne, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.