We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

JOB PURPOSE 

Reporting to the Executive Director, Head of Business Management, the Director, CIBC London Facilities Management is responsible for delivery of the CIBC workplace experience at 150 Cheapside, London. The director is responsible for the day-to-day operations of 150 Cheapside , landlord relationship management, cleaning, maintenance, and corporate services including mail, print shop, special events support . The Director is responsible for ongoing relationship management with employee residents to address feedback and concerns in alignment with established workplace norms.

KEY ACCOUNTABILITIESStrategy Development and Implementation

Build, execute and ensure sustainment of the strategy to deliver the targeted workplace experience at 150 Cheapside

Negotiate and manage key contractual relationships to deliver the experience as required including day cleaners, supplies and maintenance

Partnership Development

Engage Business Units across CIBC to deliver targeted workplace experience.

Build an ongoing relationship with landlord to ensure cooperation and quick response to work orders and support as required. 

Manage and implement special facilities projects, such as special requests for furniture and window coverings and meeting room upgrades on various floors for new technology

Build an ongoing relationship, and provide first point of contact with our outsourced provider (CBRE) in relation to facilities management, cleaning, security and reception staff

Facilities Maintenance

Ensure landlord delivers all cleaning and maintenance as per our lease

HVAC / Hot & Cold adjustments

Cleaning/washroom maintenance

Manage Day Cleaners to ensure all daily and periodic cleaning is completed to effectively

Clean kitchen areas (routine tidying and wipe-down)

Dishes/dishwasher emptying & reloading

Ensure office and meeting rooms are clean

Deep cleaning and protective coating of carpets and upholstery

Maintain real estate at  150 Cheapside

Intake and Prioritization of all Requests

Maintenance and Inventory Management (Furniture)

Warranty management

Minor repairs

Pest Control Contracts

Monitor and stock first aid supplies

Lock repairs, lock opening, key cutting, master Keys

Specialty lighting repairs/replacement

Interior Finishes -Paint and other wall coverings

Manage locker/filing drawer assignment, lockouts, charging

Moves, adds and changes

Mail management (through mail vendor)

Secure Workplace Audit

Assist with creation and implementation of CIBC Business Continuity Plans

Ordering/managing stationery supplies for CIBC Square (including inventory audits)

Support Health and Safety and Emergency Warden program

Ongoing employee communications for all facility related issues

CROSS-FUNCTIONAL RELATIONSHIPS

·Key Internal Partners including: senior leaders across Enterprise Real Estate, Technology

External Key Partners including CBRE

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES

As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.  

As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

Ensure compliance with all H&S requirements

AUTHORITIES/DECISION RIGHTS 

As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.

KNOWLEDGE AND SKILLS

University degree, ideally in business

Deep knowledge of facilities management

Experience in delivery of facilities projects

Deep Corporate Real Estate knowledge

Excellent communicator and facilitator

Strong delivery management skills with an ability to navigate and respond to a high volume of feedback and requests 

WORKING CONDITIONS

·This role operates within a normal office environment.

·Frequent requirement to respond to emergencies and requests

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.comYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

150 Cheapside, London, UK

Employment Type

Regular

Weekly Hours

35

Skills

Analytical Thinking, Budget Processes, Business, Business Policies, Client Service, Compliance Requirements, Contract Performance Management, Innovation Strategies, Inventory Audits, Leadership, People Management, Procurement Services, Strategic Objectives, Vendor Contract Negotiations