JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

We're seeking a Retail Operations Manager to join our team in Brisbane! You will proactively supervise the day-to-day activities to ensure that the retail centre is operating to the optimum, with maintenance, capital works and deliveries being performed with minimal disruptions to the tenants, customers and stakeholders.

A snapshot of the role:

Manage key service contracts including cleaning, security, waste, HVAC, fire protection, lift/travelator maintenance, and car park operationsOversee cleaning and maintenance operations through daily inspections, contractor supervision, and implementation of preventative maintenance schedulesBudget management including building and managing annual operational budgets, cost control, and contributing to business planning processesContractor management and compliance ensuring insurance requirements, WorkSafe procedures, legislative compliance, and conducting periodic contract re-tendering24/7 operational responsibility including after-hours call-outs, incident response, customer service, and maintaining public safety and security standardsRisk and safety management implementing risk management programs, staff/contractor inductions, accident investigation, and ensuring compliance with health and safety legislationCapital works and sustainability overseeing client capital works programs and sustainability initiatives to meet agreed KPIsCustomer service and stakeholder management addressing complaints, liaising with tenants, supporting marketing activities, and maintaining a safe retail environment

Before you apply it’s worth knowing what we are looking for:

Extensive experience in property / facilities / project management related fields.Demonstrated knowledge of building technical services, especially HVAC, fire protection and electrical services.Ability to deal with a variety of complex issues concurrently, within tight operational deadlines.Goal oriented and focused on meeting performance targets.Excellent client service and communication skills.Ability to work well in a team environment.Sound computer skills including Microsoft suite of products.Be punctual, well presented, helpful and reliable at all times.

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number ATREQ487908 

Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.

Location:

On-site –Petrie Terrace, QLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.