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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are looking for a Facilities Manager for our Integrated Facilities Management business line in Glasgow.

Reporting to the Operations Manager, the Facilities Manager will be responsible for managing all aspects of facilities services as detailed below and in the contract.

You will provide operational leadership and ensure the account objectives are met

You will be responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.holder

Strong stakeholder management, managing a team of 5, you will be able to adapt to the role in the new commercial building.

What this job involves

Budgeting / Reporting

Seek cost savings opportunities and efficiencies in line with values and service levelsMonthly review of accrual and variance reports as required by the Finance TeamSubmit and track insurance, vendor, and landlord reimbursementsSupplier invoice approvalGenerate access agreement requests from landlords.Timely management of invoice exceptions (errors)Obtain financial approval of work orders based on the account approval requirementsAlign and consolidate reporting and review meetings with other regions.Ensure that a programme of regular management reports are completed accurately and comprehensively to track operational and financial performance.

Compliance & Work Order Management

Oversee client’s locations with a proactive approach to work order managementDevelop an asset management programme in line with warranty expirationsDevelop, maintain and ensure safe execution of all planned maintenance activities to best practice or local legislative standards.Work order management and small project management for assigned portfolio including a daily review of work orders (aging, SLA extensions, vendor action required, etc.)Timely updating of work order system with accurate notes and statuses through completion of the tickets.  Status management of tickets for individual property portfolio as well as the team portfolioAdhere to SLA extension requests to align with KPI expectations and MSAAdherence to comply with all contractual KPIsAdhere to all processes Contribution to innovation programs, including development of at least 2 best practices a year

Client Engagement & Vendor Management

To establish effective lines of communication with client staff across all managed sites and ensure service standards meet or exceed client expectations.To establish close working relationships with service partners, review performance and ensure that the needs of the client are being met and to appraise the performance of the team.Create a vendor database showing responsibility for all assets together with warranty and guarantee information. Proactively manage all FM vendors and suppliers to a high service delivery and safety level.Management of open tickets which have not been billed by the supplier, escalation as required for deficiencies based on account guidelinesMaintain a Single Point of Contact (SPOC) relationship with required vendor as assigned by Account Director or Supply Chain Team, performance management of vendors for work order tickets, dispute resolution, review of quotes for accuracy and completeness, management of preventative maintenance and recurring service tickets for on-time completionManage the supplier review processWork with procurement to procure appropriate vendors as necessaryIdentify supply chain savings and efficiencies

Projects

Oversee events and executive visits at assigned propertiesCoordination of team holiday plans/schedules (where applicable)Develop capital and retrofit recommendations for individual portfolioContribution to development and management of on-account processesHVAC Asset management: determine the correct equipment is tracked and managed working with the account Programs manager to update changesManage any assigned pilot programs, reviewing bid renewals, and managing specific programs (fixtures, flooring, lighting, painting, etc)

Other Tasks

Establish contact and call-out details for fast rectification of any latent defects.Be the central single point of contact for all client stakeholdersLiaise with Landlord and Landlord’s agents to ensure Lease obligations (tenant and landlord) are metInspect facilities and equipment to determine extent of service and equipment required. Recommend, justify, develop and coordinate with the Client team, projects that enhance the value of the buildingStock Management at the facilitiesTransactions – review processes, initiate contact with brokers and co-ordinate with local client leaders and real estate transaction specialists (where required)Understand space and location requirements - provide updates as requiredConsistent to client brand values and focus - Utilise the client’s preferred practices to ensure their brand identify is maintainedEscalate client dissatisfaction or performanceReport and manage deliverables timely and accuratelyExcellent written and verbal client facing communicationCollaborative and positive relationships with clients and peersContribute to account communications as required

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

Excellent people skills and ability to interact with a wide range of client staff and demandsKnowledge of Occupational Safety requirementsStrong PC literacy and proven ability to manage daily activities using various systemsDemonstrated experience with continuous improvement initiatives (highly desirable)Knowledge of vendor management for specialized servicesKnowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)Collaborate with JLL on site Teams and Management in other regions to create a One Team approach to share innovation and new ideas consistently across the IFM accountsKnowledge and experience in Facilities ManagementProven capacity to understand and interpret commercial contractsBudget management and financial analysis skillsStrong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listenerPassion for quality – has an eye for detail to make sure the best delivery of servicesSelf-motivated; confident & energetic - excellent time keeperAble to work independently and use own initiativeAbility to effectively deal with stressful situations and remain calm under pressureFlexible – able to adapt to rapidly changing situations and able to address and respond to urgent issues which may take place out of business operating hoursStrongly goal-oriented – able to focus on meeting all performance targetsIs a team player – able to cooperate and work well with others to meet targetsProven ability to initiate and follow through with improvement initiativesAble to work across regions to ensure a globally consistent high level of serviceExhibits honesty & trustworthiness, open to new ideas & willing to challenge status quoMakes tough, timely decisions to ensure focus is on what is most importantTertiary qualification in facilities management, building, business or other related field &/or  3-5 years’ experience in facilities, property management, hospitality or related fieldExperience working across multiple client sectors

#LI-JB2

Location:

On-site –Glasgow, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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