Facilities Manager Job ID 241198 Posted 27-Oct-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join our Team in London. **Job Purpose:** The successful candidate will be responsible for the delivery of cost-effective, compliant and customer focused facilities management for the client portfolio whilst ensuring a consistent and high-level service delivery through developing an excellent relationship with all stakeholders. **Key Tasks:** •Act as the point of contact and develops positive relationships with the client for all facilities management services issues in the locations, including Security, Cleaning, Engineering and Mail / Print Peter role •Ensure compliance with client access control and vetting policies (vetting is done from Coordinator at CGC, no contractors to vet all done from Canary Wharf management) •Respond to problems and concerns; implements policies, processes, rules and regulations •Manage on site facilities management operation teams in terms of staffing, training, development and performance Olivier Role, •Ensure all site files are up to date and current, key actions escalated for satisfactory resolution •Manage contractual relationships and works with the Client’s Representative to assure excellent service delivery; reviews and monitors performance in line with agreed KPI and SLA NO SLA’s •Support account management team to monitor and modify the service deliverables in accordance to the change of Client’s business needs NA •Manage the effective implementation of Quality, Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client •Manage small moves across the office and maintain the space allocation software for accurate reporting and recharging Peter Role, Cem Role and mac team role. Moves completed •Develop and control an annual facility budget, including direct and indirect contract service expenses and preventative maintenance costs NA, there is no budget for 40BS N/A •Ensure superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback. •Ensure all statutory compliance requirements are met using CBRE’s HSE & Risk System and in accordance to the CBRE platform (harbour, as there are no CBRE engineers not much to update) •Demonstrate tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team, Partially applicable. Peter deals with clients and there is no CBRE account team onsite. **Person Specification:** **Education:** •Bachelor’s degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience **Skills:** •Self-motivated, with a high level of personal integrity •Strong IT skills, including database development •Organised, able to prioritise and deliver within high-pressure environments •Courteous and presentable as the role is both front and back of house, with exposure to the client at all levels •Exhibit always an awareness of safety procedures and practices •Good administrative skills •Service orientated attitude combined with innovative thinking •Basic knowledge of MS office applications •Excellent knowledge of reporting procedures and record keeping •A business acumen partnered with a dedication to legality •Methodical and diligent with outstanding planning abilities •An analytical mind able to “see” the complexities of procedures and regulations •Excellent relationship skills **Knowledge:** •Knowledge of the industry’s standards and regulations **Experience:** •5 years’ experience in an FM environment •Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering •Strong communication, presentation, negotiation and analytical skills •Ability to work under own initiative •Significant strengths in supplier management and the promotion of one team service delivery •Excellent written and spoken English is a critical requirement of this position •Excellent interpersonal skills •Ability to lead Change Management programmes •Ability to manage multi-million pound budgets **Accountabilities:** •Operates within agreed operational and/or management guidelines. •Maintains effective internal and external client or user relationships within own area of responsibility. •Delivers health and safety policy and standards. •Implements business decisions and sets local priorities. •Promotes innovative ways to add value and reduce costs within the team. •Optimises performance. •Always maintain our RISE values. **Core Competencies:** •Remains calm under pressure, commands respect, has the confidence of their colleagues and can communicate effectively at all levels. •Confident in making decisions and follow up their decisions with action, achieving objectives by motivating and working through others. •View short-term targets in the light of longer-term objectives, work within agreed systems and procedures, and maintain accurate records. •Continuously pursue high standards, embrace change, recognise improvement opportunities and learn from experience. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)