JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL are currently recruiting for a dedicated and proactive Facilities Manager to join our team at 20 Carlton House Terrace, a prestigious office address in the ideal West End location of London. In this pivotal role, you will be responsible for the day-to-day management, maintenance, and security of this prominent London property, ensuring a safe, efficient, and well-maintained environment befitting such a renowned address. The Facilities Manager will be responsible for delivering an exceptional client service, contract delivery, management of all hard and soft services, financial management, and act as ambassador of the JLL team on site.

KEY RESPONSIBILITIES:

Day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction Managing Building Management Systems, creating and managing Preventative

Mobilisation Experience is a requirement for this role

Planned Maintenance schedules, using and monitoring relevant task systems, Environmental Health and Safety and Quality Compliance, etc. as required

Collecting and monitoring the Operation and Maintenance Manual, warranties, Asset and Life Cycle Registers, and whatever else is required to ensure maintenance is delivered at the required times

Ensuring compliance with JLL and Client policies, and procedures including statutory compliance and standard operating procedures

Managing budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the site

Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements

Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits

Responding to all facilities projects, fitouts and crisis management activities on site

Ensuring timely project solutions are made, risks are identified, and lessons learned, documented and shared

Building relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best Client experience

Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary

Giving leadership, direction and mentoring the JLL team and vendors on site to promote engagement and excellent customer experience delivery

Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times

Conducting risk assessments and following safety protocols

Managing and reviewing health and safety documentation to ensure compliance and safety on site

Managing the Facilities team (if applicable), managing team’s objectives, goals and growth

Supervising and monitoring team’s day to day work

This is a single site based role, Monday to Friday. On occasion you may be required to work weekends or bank holidays, this will be arranged in advance and in accordance with a rota

ABOUT YOU:

Relevant’ direct Facilities Management experience delivering combined hard and soft services

Experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance

Mobilisation experience is required

Ideally experience managing a team/ people management skills

You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc

You have experience in project Management or team delivery (desired, not essential)

You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach

You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service

You are open and have good communication skills

You strive for excellence in what you do and share ideas for improvement

You are proficient with Microsoft packages and have a keen interest in technology

You are adaptable to work to requests and projects that may vary from day to day

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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