JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Principal Accountabilities

Single point of contact for Client

Responsible for ensuring that contractual obligations are met

Play a leadership role in overseeing delivery of facilities management services.

Duties and Responsibilities

Service Delivery

Oversee contracts and evaluate performance of sub-contractors on site.

Coordinate and manage client’s administrative issues in regards to FM

Manage communication channels between the Employer and JLL team.

Review and report against agreed SLA and KPIs.

Liaise regularly with the Employer’s nominated representative on various issues and programs

Ensure the Employer’s and JLL’s processes and templates are aligned and comply with the local statutory laws.

Monitor critical path activities and ensure timely escalation

Drive quality and consistency within the facility

Identify and implement initiatives towards cost and energy savings, work improvements. process sustainability etc

Develop and implement strategies, policies, procedures and systems for service delivery.

Ensure these are fair, open, accountable and transparent.

Maintain information and financial systems to ensure accuracy, accountability and client's reporting needs are met.

Ensure adequate and competent resources (Staff, budget, time, skills, knowledge and experience) are deployed to ensure delivery of services meet objectives and KPIs.

Put in place service benchmarks to measure performance against best practice to ensure continuous management improvement.

To continuously seek for operation excellence to achieve efficiency , low cost and quality services.

To maintain a minimum level of service standards and satisfactory service rating as per requirement in client's Health, Environmental and Safety Management.

Ensure compliance to client's policies, procedures and strategies.

To manage the smooth delivery service for Call centre management.

Review/Continuous Improvement

Lead quarterly business review (QBR) and annual review with the Employer nominated representative.

Measure our progress against process implementation, HR Turnover, added value initiative, tracking relationship communications and issue resolutions

Ensure process and quality consistency

Team Management

Responsible for the management of the onsite team e.g. recruitment, performance assessment etc.

Actively manage the professional development of all direct reports.

Prepare and implement a Succession plan for the account.

Requirements:

At least 15 years of experience in Facilities Management or related role

Candidate currently in Managerial role with relevant experience is preferred

Must have excellent communication skills and stakeholder management, as well as leadership skills

Location:

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For additional details please see our career site pages for each country.