Facilities Management Process Optimization Consultant

Job purpose
• To assess, streamline, and enhance the operational processes and reporting mechanisms within the GSS Facilities Management. Review and analyze the current processes and procedures within the department, identify areas for improvement, and propose a project to optimize these processes and workflows. The consultant will then implement the recommended changes and monitor & evaluate the outcomes to ensure the desired improvements are achieved, drive automation tools, and data-driven reporting and measurable change and efficiency.

Role and Responsibilities
• Process Analysis & Mapping
• Review current FM processes and procedures across sites and service areas.
• Identify inefficiencies, redundancies, and process gaps using methodologies like Lean, Six Sigma, etc..
• Optimization Project Design
• Propose and develop project plans for improving workflows and service delivery. • Recommend technology or automation solutions to increase efficiency and accuracy.
• Implementation & Change Management
• Lead implementation of process improvements and monitor execution milestones.
• Engage and coordinate with internal teams to drive successful adoption.
• Reporting & Automation
• Assess current reporting tools and systems; implement dashboards and automated reports using tools such as Power BI, etc...
• Ensure real-time visibility into KPIs, SLAs, and compliance metrics for Facilities operations.
• Continuous Improvement
• Establish a culture of continuous improvement and performance monitoring.
• Create and maintain updated process documentation and Standard Operating Procedures (SOPs).
• Stakeholder Engagement
• Present analysis findings, improvement plans, and performance reports to senior leadership.
• Facilitate workshops and training sessions for process and tool adoption.
• Execute the approved project plan.
• Provide training and support for staff as needed.
• Ensure all changes are documented and communicated effectively.
• Develop metrics and KPIs to measure the success of the implemented changes. • Conduct regular reviews and provide progress reports.

Main accountabilities (Deliverables)
• The consultant shall review and analyse the current processes and procedures within the department, identify areas for improvement, and propose a project to optimize these processes and workflows. The consultant will then implement the recommended changes and monitor and evaluate the outcomes to ensure the desired improvements are achieved.

Educational qualifications or equivalent experience
• Bachelor’s degree in engineering, Business Administration, Facilities Management, Operations, or a related field.
• Advanced degree (MBA, MEng) preferred.
• Certifications (Preferred but Not Mandatory):

? Lean Six Sigma (Green Belt or Black Belt)
? PMP (Project Management Professional
? Certified Facility Manager (CFM) – IFMA or equivalent
? Power BI, Tableau, or related data analytics certifications

Minimum competence level
• Strong knowledge of process improvement frameworks (Lean, Six, or related).
• Proficiency in data visualization/reporting tools: Power BI, Tableau, Excel (including VBA/macros).
• Familiarity with process modelling tools (e.g., Visio, Bizagi, Lucid chart). • Strong communication and stakeholder management skills.
• Analytical mindset with the ability to solve complex problems.

Experience
• Minimum of 10 years of experience in process optimization, operational consulting, or facilities management.
• Hands-on experience with digital tools for process mapping, workflow automation, and reporting.
• Proven ability to deliver measurable performance improvements.
• Proficiency in English written and oral. Portuguese is adding value.

Target Behaviors
• Capacity to work in a dynamic environment
• Ethical
• Consistent in work deliver regarding timing to process the work.
• and attention to details.
• Systems knowledge and learning capability.
• Analytical thinking and problem-solving attitude.
• Teamwork and availability to support team by providing support.
• to other areas of travel when necessary or required.
• Time Management.
• Personnel Logistics

Additional requirements
• Ability to make Decision and capability to set goals and priorities. Cooperativeness, Openness to new ideas, Attention to detail, Commitment to personal development, trustworthiness, honesty and creativity