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What this job involves:

Strategic Operations Management Across 50+ Branches

Working closely with the facilities manager and other facilities executives, you'll strategically manage daily operations across HSBC Malaysia's extensive network of over 50 branches nationwide. You'll take ownership of ensuring all administrative functions, security protocols, and facility services consistently exceed quality standards while implementing and championing continuous improvement initiatives throughout the entire branch network.

Supply Chain and Resource Coordination

You'll maintain optimal supply levels across all branches, ensuring each location has adequate stocks and materials to operate efficiently. This includes managing supply and service contracts as approved by clients, with coordination of resources across the entire branch network.

Risk Management and Emergency Response

You'll play a vital role in mitigating risks by implementing standardized emergency evacuation procedures across all branches. This includes developing and maintaining crisis management protocols and business continuity plans that are consistent throughout the network. You'll also oversee health and safety compliance at all locations, actively participating in regular reviews and implementing improvements.

Financial Oversight

As the person responsible for monitoring property budgets across the branch network, you'll ensure adequate petty cash management at all locations to support operations. You'll also verify that all vendor invoice processes comply with corporate standards and manage cost efficiencies across multiple facilities.

Exceeding Client Expectations

Client satisfaction will be your priority as you proactively address issues and identify opportunities to enhance operations across the branch network. You'll collaborate closely with regional teams to achieve key performance metrics and meet service level agreements consistently throughout all locations.

You'll conduct routine service audits across branches to maintain overall performance standards and prepare comprehensive stock reports, meeting minutes, and monthly management reports for clients covering the entire network.

Key Responsibilities:

Develop and implement standardized preventive/corrective maintenance programs for M&E installations across all 50+ branchesManage a team of in-house maintenance technicians/vendor and coordinate equipment/parts requirements (HVAC, gen-sets, UPS) throughout the branch network while promptly addressing M&E service issues that could impact bank operationsOversee plumbing systems and conduct regular inspections, maintenance, and repairs of all water supply lines, fixtures, and drainage systems throughout the branch networkEstablish consistent maintenance plans for fire safety systems across all branches, coordinating fire safety audits and inspections by fire department (Bomba) throughout the networkProcure fire safety equipment and parts for all locations while investigating and addressing incidents or complaints relating to fire safety across the branch facilitiesCoordinate daily work orders through Corrigo system for all branches, ensuring completion within established SLAs and contractual complianceReview and approve safety permits submitted by subcontractors/vendors prior to work commencement at any branch location to enforce strict safety complianceManage annual renewal of statutory permits (PMA, gen-set certifications, fire extinguishers, etc.) for all branches, including liaison with local authorities such as DOSH, Bomba, and Energy CommissionOversee tender processes, evaluation, and recommendation of service/term contracts, as well as administration and management across the branch networkConduct regular general inspections throughout the branch network to identify services requiring rectification and monitor subcontractor performance according to contractual work scope and completion timelinesPrepare yearly and ad-hoc budgets and forecasts for property management across the entire HSBC estate and branch network

Sound like you? To apply you need to have:

Extensive Knowledge of Multi-Site Property Operations

The ideal candidate holds a degree in facilities management, engineering, or building management, with at least three to five years' experience in facilities management, preferably in a multi-site environment. You must demonstrate comprehensive knowledge of occupational safety practices and show aptitude in client-centric operations across multiple locations.

Apply today!

Location:

On-site –Kuala Lumpur, Malaysia

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