JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Client/Stakeholder Management

Provide superior customer service to meet on-site client’s expectations

Ensure prompt operation of the switchboard and that all phone queries are directed to the correct client staff/ team.

Maintain and update phone directory and phone systems as required.

Ensure that reception areas, including desk and seating areas are tidy and presentable

Meet and greet clients promptly and contact staff member via phone to advise of guest’s arrival

Book meeting rooms as requested

Process car parking booking requests for permanent and/or casual bookings

Issue access cards, including entering into the system and handling any relevant paperwork

Collect and/or receive local and international courier deliveries, receipting in register and contacting relevant staff

Build and develop effective client / stakeholder relationships across multiple levels of the organization

On-site key point of contact for Facilities in the client’s premises

Fulfil any ad-hoc requests promptly and efficiently to support the facilities team or (client) business

Ensure any faults or defects are recorded and reported to facilities team to ensure an outstanding client experience is maintained

Procurement & Vendor Management

Assist the facilities team in the management and induction of all contractors on site to ensure they perform to the required standards

Assist in the procurement of vendors and services as required

Finance Management

Ensure all invoices, as relate to the operation of reception and mailroom are appropriately processed and tracked

Assist in financial processes for facilities management team, to ensure that all financial management requirements are completed in a timely and accurate manner

Ensure prompt and accurate management of purchase orders in the financial system, as required

Health & Safety Management

This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

Site Operations Management

Assist in the implementation of Industry Best Practice operations

Seek ways to constantly reduce costs and improve operational standards

Occupancy planning – assist with updating of seating plans and new joiner seat assignment as required

Maintain premises in neat and good working condition at all times

Assist with reporting and follow up of building management issues

Management of WHS including warden and first aid lists/ supplies

Maintain access control and key register, allocations and supplies, as required

Assist with facilities reporting and administration requirements

Risk Management

Assist in the implementation and management of the property risk management program

Support the implementation and monitoring of disaster recovery and business continuity plans

Follow established escalation procedures and incident reporting procedures

Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines,  procedures and strategies

[Job Requirements]

Prior experience in reception required

Prior experience in facilities, property management, hospitality or related field preferred

Must present a professional and friendly corporate image to clients

Ability to interact well within a team

Ability to learn new systems quickly

Ability to confidently interact with all levels of the organization from CEO to cleaning contractors

Self-motivated

2-3 Years experience in a corporate environment

Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous

Critical Competencies for Success

Client Focus & Relationship Management

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

Project Management & Organizational Skills

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches long term solutions

Firm First Mindset

Able to cooperate and work well with others to meet targets

Support the team effectively as and when needed

Proven ability to commit to flawless execution while complying with firm’s procedures and standards

Client Focus & Relationship Management

Able to interact with the general client staff & vendors with ease

Ability to manage conflict and conflicting priorities

Demonstrates ability to work with vendors to deliver efficient services

Demonstrates proactive & professional approach to customer service

Has a customer-oriented attitude

Project Management & Organizational Skills

Proven ability to manage multiple and complex operational matters on a daily basis

Demonstrates ability to prioritize and manage the completion of tasks in an efficient and timely manner

Key skills

Problem-solving skills and capacity to deal with ambiguity

Ability to effectively deal with stressful situations

Able to work independently

Self-motivated; confident & energetic

Flexible – able to adapt to rapidly changing situations

Goal-oriented – able to focus on meeting all performance targets

Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English); also an active listener

Exhibits honesty & trustworthiness

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.