JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Coordinator cum Concierge

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

This role supports engagement with stakeholders (internal and external), as well as improvement in facilities management and the delivery of client-centric service excellence to end users.

Client/Stakeholder Support

Provide superior customer service to meet on-site client’s expectations

Procurement & Vendor Support

Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)

Assist in the procurement of vendors and services as required.

Finance Support

Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner

Health & Safety

Conduct regular audits to ensure safety procedures are being complied with

Assist in carrying out safety procedures when needed

Support the execution of all administrative task related to facilities and employee-related activities.

Welcoming visitors and support the visitor registration and distribution of visitor cards as well as issuing a temporary card for employees at reception desk.

Support producing business cards and ID badge/lanyard distribution

Responsible for incoming mail/parcels, managing of company welfare goods; Loading Dock Coordination (if applicable)

Supervision and management of storage room

General Office setup for office expansion, Coordinate and manage office move & relocation

Employees' Onboarding & Offboarding process support and conduct an orientation for new joiners

Coordinate the company events and support the event coordination for the team upon request.

Order office supplies, cleaning consumables including healthcare products

Responsible for vendor management such as office supplies, external storage, maintenance) and check monthly cost and etc.

Managing Parking space for employees, and parking tickets as well.

Perform a daily inspection onsite and maintain cleanliness of office

Give direction to the onsite cleaning staff, ensuring cleaning standards

Perform EHS check regularly and assist in the property risk management program

Participate in the disaster recovery and business continuity plans as required

Follow established escalation procedures and incident reporting procedures

Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Achieve Key Performance Indicators and Service Level Agreement targets 

Other tasks consistent with the role of Workplace Ambassador

Sound like you? To apply you need to be:

Ideal Experience

You should be a graduate in any discipline and have two to three years’ experience in facilities management or the hospitality industry. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

Critical Competencies for Success

Firm First Mindset

Able to cooperate and work well with others to meet targets

Support the team effectively as and when needed

Proven ability to commit to flawless execution while complying with firm’s procedures and standards

Client Focus & Relationship Management

Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer

Able to interact with the general client staff & vendors with ease

Ability to manage conflict and conflicting priorities

Demonstrates ability to work with vendors to deliver efficient services

Demonstrates proactive & professional approach to customer service

Has a customer-oriented attitude

Organizational Skills

Proven ability to manage multiple and complex operational matters on a daily basis

Demonstrates ability to prioritize and manage tasks in an efficient and timely manner

Other Personal Characteristics

Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively

Ability to effectively deal with stressful situations

Able to work independently

Self-motivated; confident & energetic

Flexible – able to adapt to rapidly changing situations

Goal-oriented – able to focus on meeting all performance targets

Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener

Exhibits honesty & trustworthiness

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.