JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Providing onsite support

You will be reporting to the JLL Site Lead or the Senior Facilities Coordinator. Your actual daily duties will be subject also to any events taking place on site, whereby you may be called upon to assist.

Whilst site administration will be the responsibility of the Facility Coordinator, it is not uncommon for the Receptionist to assist during times of high volume. This might entail work with Microsoft Word, Excel, or PowerPoint. This may also entail support with the helpdesk ticketing platform.

Your working day will include breaks. The reception should be always covered, so coordination of your breaks with other site personnel will ensure client satisfaction and proper attention to hospitality.

Operating hours : 09:00 am to 6:00 pm

MAJOR RESPONSIBILITIES

General Affairs & Office Administration

Mail dispatch, receipt and internal distribution

New hire on boarding support for access registration

Some support with operational activities such as room set-ups and floor inspections

Vendor work permits including safe work method statements and service validation

Occupancy services for room bookings and employee registration

Reception and visitor management

Badge management

Locker allocation

General enquiries

Incoming calls answering

Client training support

Site Operation Management

Operational reporting on work order status _ Service Request handling

Help desk management: Ensure all the work order is timely coordinated and keep tracking service request to be completed on time

Lobby Security system management (external guest relation)

Helpdesk service (Handle user request or complaint, Log work order requests from end users and assign to FM team and vendors as appropriate)

Support FC during his/her on leave

Training Room maintenance

Trainee control - visitor badge distribution

Achieve Key Performance Indicators and Service Level Agreement target

MAJOR CAPABILITIES

Ideal Experience

Min. 2 years of experience in facilities, property management, hospitality, or related field

Experience of working in <client industry> environment

Knowledge of vendor management for specialized services

English speaking will be huge advantage

Critical Competencies

Client Focus & Relationship Management

Ease of interaction with a wide range and wide level of client staff

Ability to manage conflict and balance between client and firm requirements

Has a customer-oriented attitude

Demonstrates proactive & professional approach to customer service

KEY STAKEHOLDERS

Client staff

JLL On site Team

Vendor staff

REPORTING TO

Account Lead in Korea

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.