JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities:

1. Facilities Operations & Maintenance:

Manage building facilities and services, including comprehensive energy management, daily sustainability data monitoring to ensure Green Mark targets are met, and ensuring data availability to authorities like BCA.

Oversee building procedures, Planned Preventative Maintenance (PPM), and Reactive Maintenance, ensuring compliance with Regional Operations procedures and regulatory standards.

Conduct annual power shutdowns, fire evacuation exercises, and manage churn/relocation activities.

Ensure all Critical Environment (CEM) requirements are met.

Provide 24/7 response to critical alarms, emergency call support, and site attendance.

Address faults and service issues via helpdesk, coordinating with FM and M&E teams.

2. Soft Services Operations & Workplace Experience:

Manage end-to-end soft services (cleaning, security, concierge, front-of-house, event support) across diverse environments, including high-security and trading floors.

Act as the primary contact and deliver seamless support for VIPs and senior executives.

Maintain an on-site presence during key business periods, incidents, and events.

Conduct vendor training, maintain SOPs, and manage manpower deployment.

Coordinate soft services for events and projects and be on standby for major incidents.

3. Sustainability Management:

Manage sustainability programs, support FM teams in achieving sustainability goals, and collaborate with internal and external stakeholders (e.g., BCA, NEA).

Research new technologies, analyze energy data for trends and anomalies, and implement environmental footprint reduction programs.

Maintain tools and databases for tracking sustainability progress and prepare for corporate sustainability reporting.

Support sustainability initiatives, ESG goals, and Green Mark certification.

4. Risk Management & Compliance:

Implement and manage property risk programs covering occupational health and safety, fire safety, essential services, and environmental factors.

Monitor guidelines for health and safety, protect organizational reputations, and support disaster recovery/business continuity plans.

Adhere to escalation and incident reporting procedures and ensure compliance with WSH requirements and bank policies.

5. Vendor Management:

Manage on-site contractors, ensuring performance standards are met, and support incident management.

Conduct performance reviews, implement improvement plans, and lead soft services procurement.

Manage work orders, purchase orders, and draft scopes of work.

6. Communication & Stakeholder Management:

Provide superior customer service, record and action client feedback, and proactively manage expectations.

Draft and circulate internal communications, liaise with users and clients, and coordinate with departments and vendors.

7. Reporting, KPI & Technology:

Assist with budgeting, provide input for monthly reports, and monitor KPIs.

Utilize technology for data analysis, reporting, and process improvements.

Support new system implementation, monitor fault reporting, and generate monthly performance reports.

Key Deliverables:

High service delivery across all workplace areas.

Timely resolution of user requests and feedback.

Flawless execution of events and projects.

Professional and trained vendor teams.

Timely communications, reporting, and dashboard updates.

Operational support during critical periods (shutdowns, audits).

Sustainability, Green Mark, and WSH compliance; achievement of Green mark targets.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.