JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: 
As a member of the Client Services Team, you will provide essential administrative support to ensure smooth and effective processing of work orders, invoices, and vendor submissions. Your attention to accuracy, compliance, and process details will directly support the broader objectives of the client and JLL. This role is fundamental to maintaining operational excellence and client satisfaction through meticulous ticket management and proactive communication across all facility management activities.
 

What your day-to-day will look like: 
• Receive, review, and prioritize incoming work order tickets, ensuring accurate logging and categorization based on predefined criteria and service level agreements
• Route tickets to correct third-party vendors for action, ensuring clear documentation and status updates throughout the process
• Monitor ticket lifecycle, follow up on outstanding tickets, and ensure timely closure in accordance with client requirements and escalation protocols
• Maintain data quality within the work order management system by validating ticket information and updating records as needed
• Generate regular reports on ticket volumes, resolution times, and open/closed status for review by client stakeholders
• Communicate updates, escalate urgent or unresolved tickets, and ensure stakeholders are informed of any issues impacting service delivery
• Participate in periodic audits of ticketing processes and documentation to verify compliance and identify areas for improvement
 

Required Qualifications:
 • High school diploma or equivalent

• 1-3 years of customer service experience
• Experience with Customer Ticketing Systems
• Excellent English written and verbal communication skills
• Basic skills with Microsoft Office Suite products (Word, Excel, Outlook)
• Ability to work independently and manage multiple priorities in fast-paced environment
• Strong problem-solving skills with ability to make quick decisions during service disruptions
 

Preferred Qualifications: 
• Experience with IFMS platforms including IBM Tririga or JLL Corrigo
• Associate's degree in Business Administration or related field
• Knowledge of facilities management processes and terminology
• Experience in commercial real estate or property management
• Familiarity with vendor management and procurement processes

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.