JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Coordinator 

Position Overview 

We are seeking a dynamic Facilities Coordinator to serve as the primary liaison for facility operations, tenant relations, and workplace management. This role combines property management expertise with exceptional customer service to ensure seamless facility operations while representing JLL and our clients with professionalism and excellence in the local business community. 

Key Responsibilities 

Property & Tenant Management 

Act as primary point of contact for all tenant inquiries, requests, and escalations 

Build and maintain strong relationships with tenants and landlords where applicable 

Ensure compliance with lease terms and legal requirements across the portfolio 

Coordinate service visits with property management representatives and approved vendors 

Drive high standards and consistency in lease requirement management 

Monitor tenant satisfaction and proactively address concerns 

Workplace Operations 

Provide exceptional hospitality and support for guests, visitors, and employees 

Resolve facility-related issues including janitorial services, conference room management, workstation support, and interior/exterior furnishings and equipment 

Coordinate and schedule maintenance activities to meet defined Service Level Agreements (SLAs) 

Collaborate with internal departments (IT, Security, Kitchen, Real Estate) to ensure high-quality project completion 

Ensure facility compliance with local building, health, safety, and fire codes 

Develop and implement operational procedures and standard operating practices 

Identify and present monthly cost-saving opportunities and operational improvements 

Vendor & Contract Management 

Manage facility contracts as the client's designated managing agent 

Coordinate vendor discussions regarding goal setting, performance criteria, and reviews 

Maintain strong relationships with suppliers and service providers 

Monitor service delivery quality and contractor performance 

Administrative & Event Support 

Coordinate special events for clients and JLL initiatives 

Handle mail services including pickup, delivery, postage preparation, and courier coordination 

Support various administrative tasks to ensure smooth daily operations 

Assist with workplace technology integration and facility improvements 

Client Relations & Business Development 

Represent JLL and clients professionally in the local and regional business community 

Promote JLL's reputation and capabilities to prospective tenants and clients 

Lead efforts to monitor and enhance customer satisfaction 

Serve as brand ambassador for facility management excellence 

Experience & Education 

Minimum 2 years of experience in facilities management, property management, or related field 

Demonstrated experience in customer service and relationship management 

Background in vendor management and contract coordination preferred 

Technical Skills 

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 

Experience with facility management systems and technologies 

Interest in continuous improvement and emerging workplace technologies 

Core Competencies 

Excellent interpersonal, communication, and organizational abilities 

Outstanding customer service orientation with problem-solving mindset 

Strong multitasking capabilities with ability to work independently 

Professional demeanor with excellent written and verbal communication skills 

Ability to work effectively both independently and as part of a remote team 

Self-motivated with capability to work without direct supervision 

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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