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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Coordinator - Soft Services

Position Overview

Drive excellence in workplace experience through strategic oversight of non-technical facility services that enhance operational efficiency, employee satisfaction, and organizational success.

Key Responsibilities

Strategic Management

Direct comprehensive soft services contracts including cleaning, reception, pantry, waste management, and preventative maintenance programs for business-critical equipment

Serve as primary operations leader for the Bangkok office, ensuring alignment with site policies while addressing evolving business needs

Monitor budget performance and identify cost optimization opportunities while maintaining service quality

Utilize Corrigo system to track service delivery metrics, evaluate task completion, and maintain comprehensive documentation

Client & Stakeholder Relations

Serve as primary point of contact for clients regarding facilities-related needs, providing responsive support and customized solutions

Partner with Building Management teams to optimize site operations including parking, maintenance, HVAC, security, and emergency preparedness

Effectively manage escalations related to contractor performance and compliance documentation

Coordinate office events and special requests while ensuring facilities operations align with client business objectives

Vendor & Project Management

Manage strategic vendor relationships and conduct systematic performance evaluations to maintain service standards

Coordinate complex projects such as site transitions, "make good" processes, and systems implementations

Oversee contract lifecycle including procurement, implementation, termination, and transition

Manage inventory, removals, and logistics for furniture and equipment during office relocations

Compliance & Documentation

Ensure comprehensive compliance with health and safety regulations

Develop and maintain critical documentation including HSSE Playbooks, Business Continuity Plans, and Site Field Manuals

Implement and advance corporate sustainability initiatives

Respond decisively to service-related incidents with effective resolution strategies

Cross-Functional Collaboration

Collaborate with JLL regional teams across Finance, Procurement and Operations for integrated service delivery

Work with IT and Global Corporate Services teams to leverage technology solutions that enhance service delivery

Engage with stakeholders to understand evolving requirements and implement service improvements

Coordinate with building management on infrastructure matters including security systems, access management, and safety protocols

Required Qualifications

Bachelor's degree in Facility Management, Business Administration, Hospitality or related field

4+ years of progressive experience in facilities management with specialized focus on soft services

Comprehensive knowledge of industry standards and innovative best practices

Demonstrated success in contract management and strategic vendor relationships

Exceptional communication and interpersonal skills with ability to influence across organizational levels

Advanced proficiency in Microsoft Office suite, facilities management platforms, and financial systems

Superior problem-solving capabilities with strong analytical and organizational skills

Experience in managing site transitions and implementing service improvement initiatives

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.