JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Coordinator

Position Overview

We are seeking a dynamic Facilities Coordinator to serve as the primary liaison for facility operations, tenant relations, and workplace management. This role combines property management expertise with exceptional customer service to ensure seamless facility operations while representing JLL and our clients with professionalism and excellence in the local business community.

Key Responsibilities

Property & Tenant Management

Act as primary point of contact for all tenant inquiries, requests, and escalationsBuild and maintain strong relationships with tenants and landlords where applicableEnsure compliance with lease terms and legal requirements across the portfolioCoordinate service visits with property management representatives and approved vendorsDrive high standards and consistency in lease requirement managementMonitor tenant satisfaction and proactively address concerns

Workplace Operations

Provide exceptional hospitality and support for guests, visitors, and employeesResolve facility-related issues including janitorial services, conference room management, workstation support, and interior/exterior furnishings and equipmentCoordinate and schedule maintenance activities to meet defined Service Level Agreements (SLAs)Collaborate with internal departments (IT, Security, Kitchen, Real Estate) to ensure high-quality project completionEnsure facility compliance with local building, health, safety, and fire codesDevelop and implement operational procedures and standard operating practicesIdentify and present monthly cost-saving opportunities and operational improvements

Vendor & Contract Management

Manage facility contracts as the client's designated managing agentCoordinate vendor discussions regarding goal setting, performance criteria, and reviewsMaintain strong relationships with suppliers and service providersMonitor service delivery quality and contractor performance

Administrative & Event Support

Coordinate special events for clients and JLL initiativesHandle mail services including pickup, delivery, postage preparation, and courier coordinationSupport various administrative tasks to ensure smooth daily operationsAssist with workplace technology integration and facility improvements

Client Relations & Business Development

Represent JLL and clients professionally in the local and regional business communityPromote JLL's reputation and capabilities to prospective tenants and clientsLead efforts to monitor and enhance customer satisfactionServe as brand ambassador for facility management excellence

Experience & Education

Minimum 2 years of experience in facilities management, property management, or related fieldDemonstrated experience in customer service and relationship managementBackground in vendor management and contract coordination preferred

Technical Skills

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Experience with facility management systems and technologiesInterest in continuous improvement and emerging workplace technologies

Core Competencies

Excellent interpersonal, communication, and organizational abilitiesOutstanding customer service orientation with problem-solving mindsetStrong multitasking capabilities with ability to work independentlyProfessional demeanor with excellent written and verbal communication skillsAbility to work effectively both independently and as part of a remote teamSelf-motivated with capability to work without direct supervision

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Location:

On-site –Leiden, NLD

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.