JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are looking for a Facilities Co-ordinator for our Real Estate Workplace Management business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

To pro-actively support the Regional Facilities Manager and EMEA Operations Director in the day-to-day delivery of all facilities management related functions and when needed, also covering the main switchboard activities and the associated services, as well as the first point of contact for Suppliers, Vendors and office employees.

The Facilities Co-ordinator based in Cambridge, UK will work to ensure co-ordination of the day-to-day client activities for assigned properties and support the Regional Facilities Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, vendor management and operations on site.

What this job involves

Ø  Co-ordinating responsibility of the local sites within UK, based on site in Cambridge

Ø  Ensuring site specific statutory and PPM schedules are adhered to and reported to the Facilities Manager.

Ø  Take initiative in daily tasks, have a pro-active attitude and share knowledge with your peers

Client/Stakeholder Management

Proactively engage stakeholders to ensure that on site client’s expectations are met

On-site key point of contact for Facilities in the client’s premises

Respond to requests and e-mails in a timely manner

First contact for support to staff

Communicate in professional manner, taking the audience into account

Respond to requests and e-mails in a timely manner

Contribute to event planning with wider community teams

Actively engage with employees to gather their feedback to enhance the office experience

Vendor Management – Janitorial, Stationary, Engineering, Catering consumables,

Cleaning Services

Office cleanliness: oversee & report cleanliness in office, pantries, etc.

Ensure stationary stock levels are managed accordingly and within budget

Management of consumables (e.g. stationery, beverages, toilets and kitchen supplies etc where applicable to Workplace.)

Ensure JLL HSSE contractor management process is being followed when vendors attend site.

Communication to Vendors and Supplier

Event Set up co-ordination for special events  

Finance Management / Cost Control / Profitability

Process invoices without delay and in deadlines, as per instruction from JLL Finance team

Ensure JLL financial processes are always followed

Raise Purchase Orders (PO’s), regularly review accruals and open PO’s

Health & Safety Management

Ensure the provision of a safe working environment for JLL team and vendors

Ensure near misses/good catches are logged through HSSE System for all assigned sites

Ensure a safe and engaging environment for our colleagues and Client through identifying risks during regular site inspections which will be recorded and documented (site inspection audit report)

Ensure site logbooks are being administrated and documents uploaded to sharepoint

Supporting audits for JLL and landlord managed services

Attending HSE Audits

 Site Operations Management

Implement building procedures and performance measures and ensure they are maintained at all times

Coordinate works within the buildings, granting access and authorizations from all involved areas.

Office maintenance – Ensure the office is organised and all equipment in proper conditions (equipment e.g. AC, Lights, Electrical, Cafeterias Equipment, desks, chairs, light issues, doors, etc..). for landlord and JLL items

Log, monitor and update all issues, requests, reactive tasks activity and planned tasks office/facilities in our ticketing system Corrigo for all assigned sites

Regularly meet Regional Facilities Manager for update and feedback on going FM issues affecting site and understand Client activities which might influence current and/or regular FM operations on site

Ensure all chemicals used on site have an up-to-date chemical list available at the place of storing and only trained staff is handling them

Identify and implement at least 4 innovations which reduce costs or improve customer experience

Manage external space bookings for customer meetings or trainings

Support a consistent hospitality experience for employees and guests

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

Ideal Experience

Experience in facilities management, building, business or other related field

Fluent in English

Excellent people skills and ability to interact with a wide range of client staff and demands

Knowledge of Occupational Safety requirements

Strong PC literacy and proven ability to manage daily activities using various systems

Demonstrated experience with continuous improvement initiatives (highly desirable)

Knowledge of vendor management for specialized services

Proven capacity to understand and interpret commercial contracts

Budget management and financial analysis skills#

Other Personal Characteristics

Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener

Passion for quality – has an eye for detail to make sure the best delivery of services

Self-motivated; confident & energetic

Ability to effectively deal with stressful situations

Flexible – able to adapt to rapidly changing situations

Strongly goal-oriented – able to focus on meeting all performance targets

Is a team player – able to cooperate and work well with others to meet targets

Proven ability to initiate and follow through with improvement initiatives

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Able to work under own initiative

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers

#LI-JA1

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.