JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Facility Ambassador delivers exceptional client experiences through proactive engagement and hospitality-focused service across designated properties. This client-facing role strengthens partnerships between JLL, service providers, and clients while showcasing your interpersonal talents and service excellence. The ideal candidate combines hospitality passion with relationship-building expertise to elevate both service delivery and professional capabilities.

WHAT YOU'LL DO

Serve as first contact for all client inquiries and feedback, respond to requests within one business day with personal follow-up, and build lasting relationships with employees and guests through hospitality-focused service

Maintain visible presence with minimum two hours daily in reception and floor walks, manage workspace readiness including conference rooms, pantries, and common areas, and arrange catering and special event setups

Conduct regular service assessments to ensure compliance with agreements and standards, anticipate needs to deliver intuitive service that exceeds expectations, and support continuous improvement through best practice sharing and innovation

Identify and escalate potential risks to prevent operational disruptions, coordinate with facilities management for work orders and day-to-day issues, and distribute landlord notices to appropriate stakeholders

Partner with service providers, security, vendors and landlords as needed, and collaborate across all business lines for integrated service delivery

Guide employees on effective use of workplace resources and technology while enhancing overall workplace experience

Contribute to data collection and reporting aligned with client objectives, and perform additional duties as required

WHAT YOU BRING

Bachelor’s degree or equivalent

3 – 5 years’ prior experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred

Exceptional customer service skills with a passion for hospitality

Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service

Ability to work independently – strong prioritization and time management skills, with an ability to manage multiple priorities and deliver results in a fast-paced environment

Excellent verbal and written communication skills with the ability to communicate professionally

Proficient skills in Microsoft Office Suite. (Excel, Word, PowerPoint, Visio, and Outlook)

WHAT'S IN IT FOR YOU

Join an industry leader and shape the future of commercial real estate 

Deep investment in cutting-edge technology to power your work 

Comprehensive and competitive benefits plan 

A supportive, caring and diverse work environment designed for your growth and well-being 

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.