**Key Responsibilities** **Operations & Service** + Conduct shift briefings in the absence of the F&B Manager, ensuring all team members are aware of operational updates. + Supervise daily outlet service and ensure brand standards are consistently met. + Resolve guest complaints promptly during the shift and log all incidents for follow-up. + Monitor standards of guest facilities, cleanliness, and service. **Financial & Inventory Control** + Supervise cash handling, banking procedures, and prepare daily cash flow reports. + Instruct team on cash security procedures and deal with irregular payments. + Monitor stock control, storage, and security procedures. + Assist in menu and beverage list creation. **Team Leadership** + Supervise team functions and allocate daily responsibilities. + Work with the F&B Manager on manpower planning, training, and development needs. + Support the preparation and management of the department budget. **Skills & Requirements** + Previous F&B supervisory experience, ideally in a hotel environment. + Good literacy and numeracy skills. + Physically fit to stand for long periods and lift items up to 23 kg. + Flexible to work varied shifts, including nights, weekends, and holidays. + Strong problem-solving skills with a guest-first approach. **IHG® True Hospitality Behaviours** **True Attitude** – Caring, positive, and committed to creating memorable guest experiences. **True Confidence** – Knowledgeable and capable, inspiring guest trust. **True Listening** – Attentive to both verbal and non-verbal guest cues. **True Responsiveness** – Delivering timely and thoughtful solutions to guest needs. **What We Offer** + Competitive salary and benefits. + Uniform and duty meals. + Global room discounts. + Career growth and training within the IHG family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.