Job description / Role Job Type
Full Time Job Location
Oman Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
General Management Company Industry
Travel, Hotel & Tourism Summary

General responsibility

Must have minimum 2 years experience in F&B luxury hotels. Oversee all front and back of the house restaurant operations. Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally. Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor staff attendance, leave etc. Always present a clean and tidy appearance in accordance with the hotel's grooming standards. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues. Maintain quality control for all food and beverage. Be reliable and ensure you and all team members are at work on time. Project future needs for goods, fruits, beverage stationery, cleaning product order accordingly. Oversee health code compliance and sanitation standards. Carry out all professionally reasonable instructions given by your superior. Monitor inventory for CCG and all equipment required for outlets. Conduct regular inspection of dispense bar/lounge bar to determine whether proper standards of hygiene are maintained. Monitor the restaurant cash flow and settle outstanding bills. Check in on dining guests to enquire about food and service quality. Resolve guests' complaints in a professional manner. Generate weekly, monthly and annual reports. Attend quarterly P&L meetings. Seek ways to cut waste and decrease operational costs.

Physical effort:

This position requires minimal stooping, lifting and substantial walking. All employees must maintain a neat, clean and well-groomed appearance.

Work contacts:

Daily contact with restaurant manager or F&B manager etc.

Working condition:

Must be able to work in a high volume fast paced environment.

Technical expertise Restaurant supervisor Effectively manage the restaurant in the absence of the restaurant manager or assistant restaurant manager. Ensure service style, tabletop and overall presentation of the product in accordance with the hotel's image. Responsible for making floor assignments during the shift. Responsible for keeping the operation running smoothly. Find guest feedback and take necessary action if something does not match the standard. Review customer surveys to develop and implement ways to improve customer service. Bar supervisor Monitor bar operations and support the bar attendant if required. Ability to use standard software applications and hotel systems including point of sale systems. Plan and control beverage inventory levels. Ensure all established standards of operation are implemented. Work together with accounting to prepare and implement inventory procedures. Constantly seek to maximize profit by monitoring cost of sales and implementing revenue-increasing products, programs, and activities. Work together with the outlet manager for consistent work performance. Maintain effective controls in the beverage department. Responsible to train staff on a daily basis. About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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