**Your Day To Day** **People** + Supervise and lead the front-of-house team to ensure smooth and efficient restaurant operations. + Conduct daily pre-service briefings to communicate menu updates, VIP guests, and service expectations. + Foster a strong working relationship with kitchen staff to ensure synchronized service and product quality. + Train and mentor team members on Japanese etiquette, menu knowledge, and service standards. + Monitor grooming, attendance, and performance to align with hotel and brand standards. + Work closely with HR, Marcom, and Purchasing for staffing, promotions, and outlet needs. **Financial** + Monitor daily sales and assist with achieving outlet revenue targets through effective upselling and cost control. + Ensure proper stock rotation and manage par levels for restaurant inventory, including specialty Japanese items. + Verify cashiering procedures and compliance with financial policies including POS system accuracy. + Assist in planning and executing promotional events and seasonal menus with the culinary tea **Guest Experience** + Deliver genuine hospitality by welcoming and engaging with guests, ensuring their satisfaction with food, beverage, and service. + Address guest feedback and complaints promptly and professionally, following up when necessary. + Maintain a strong presence on the floor during peak hours, assisting service when needed. + Cultivate relationships with repeat guests and ensure a personalized experience aligned with Japanese dining culture. **Responsible Business** + Ensure compliance with all health, safety, and hygiene regulations, including Halal certification where applicable. + Support the Outlet Manager in audits, documentation, and reporting tasks as required. + Uphold IHG brand standards in service, environment, and guest interaction. + Maintain cleanliness and presentation of the restaurant according to luxury standards. **Accountabilities** + Reports directly to the Restaurant Manager and supports in leading the service team. + Supervises front-of-house team members including waiter, and hostess. + Ensures operational excellence and guest satisfaction are met daily. **What We Need From You?** + Diploma or Degree in Hotel Management, Food & Beverage, or a related field. + Minimum 2 years’ experience in a supervisory role within a Japanese restaurant or luxury dining outlet. + Strong communication skills in English; proficiency in Japanese or other languages is a plus. + Deep knowledge of Japanese cuisine, dining etiquette, and beverages (sake, tea, etc.). + Excellent leadership, problem-solving, and guest engagement skills. + Willingness to work in split shift. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.