Do you see yourself as a Food & Beverage Supervisor in our Room Service team at Holiday Inn & Suites® Dubai Festival City? Travel is a journey. At Holiday Inn & Suites®, we make guests smile. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us. **A little taste of your day-to-day:** + In the absence of a manager, conducts shift briefings to ensure hotel activities and operational requirements are known. + Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up. + Supervise cash handling and banking procedures. + Prepare daily banking and cash flow reports. + Establish and instruct staff in cash security procedures. + Tackle irregular payments. + Supervise the maintenance of service equipment. + Monitor standards of guest facilities and services. + Control stock and monitor security procedures. + Assist with menu and wine list creation. + Monitoring mini bar in the rooms regularly. + Inspecting storage areas for organization and proper use of FIFO. + Supervise outlet service. + May assist with other duties as assigned. **What we need from you:** + Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. + Planning and analyses making skills. + Fluency in the English language - extra language skills would be great, but not essential. + Your Time management skills will be important to know how to prioritize tasks under pressure. + You’ll have basic skills of Microsoft Word/Excel. + Flexibility - night, weekend and holiday shifts are all part of the job + Experience - ideally you’ll have spent at least one year in a similar position in a 5 star property + You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential + Ability to work independently and within a team environment **What you can expect from us:** We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us, and you’ll become part of our ever-growing global family. Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.