**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** The F&A Delivery Manager plays a pivotal role in ensuring seamless service delivery to clients, with a strong focus on operational excellence, client satisfaction, and team leadership. This role serves as the primary interface between the organization and its external clients, ensuring that all contractual obligations—particularly those outlined in Service Level Agreements (SLAs)—are met within budget and on schedule. The manager also leads and develops the delivery team, fostering a high-performance culture aligned with business goals. · Client Relationship & Service Delivery o Serve as the main point of contact for client engagements, ensuring consistent communication and alignment. o Oversee the delivery of services as per SLAs, ensuring performance targets are met or exceeded. o Monitor and manage service delivery timelines, budgets, and quality standards. o Proactively identify and resolve service delivery issues to maintain high client satisfaction. · People Management & Team Leadership o Lead, mentor, and manage delivery teams to ensure optimal performance and employee engagement. o Oversee resource planning, availability, and development to meet client needs. o Foster a collaborative and inclusive team culture that supports continuous learning and growth. · Strategic Planning & Execution o Maintain a deep understanding of contractual service levels, client plans, and business outlooks. o Act as the primary liaison for all planning and forecasting activities related to client contracts. o Guide functional objectives and contribute to the evolution of technologies and processes. o Problem Solving & Innovation o Identify complex challenges within the delivery function and develop innovative solutions. o Apply creativity and sound judgment to enhance systems, procedures, and business outcomes. o Lead initiatives that improve operational efficiency and client experience. · Cross-Functional Leadership & Influence o Provide technical and operational guidance across processes: Record to Report (RTR), Procure to Pay (PTP) and Order to Cash (OTC). o Lead special projects or manage departments within scope. o Influence stakeholders beyond the immediate function to drive strategic outcomes. **Required technical and professional expertise** * Professional Expertise: Deep understanding of finance and accounting operations, especially R2R, P2P, and O2C. Proven experience in managing large-scale delivery across these processes. * Team Leadership: Demonstrated ability to lead large, multi-tiered teams, including direct oversight of people managers. Proven experience in managing complex delivery environments with significant headcount and diverse functional roles. * Analytical Thinking: Skilled in analyzing complex problems and implementing practical solutions. * With at least 7 years of managerial experience and with deep understanding of OTC, PTP and RTA Operations in the BPO environment * Experience in managing more than 50 headcounts in a multi-functional team or department. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.